Seamless Access to Knowledge and Accurate Parts Ordering
Engineers in the field not only need access to technical information, they also need the ability to seamlessly report back on the outcomes of the work, be that job completion or a parts request.
AnswersAnywhere integrates with field management software so parts data such as part codes, descriptions and part quantities can be passed seamlessly back to the app or website without navigating away from the job or work order.
Technology should make your team’s jobs easier, not more difficult. They don’t need solutions that create extra steps and waste time. Integrating AnswersAnywhere has enabled 1000’s of service engineers to work more efficiently and accurately, with a better outcome for the customer and a better bottom line profit for their organization.
Non-Complex Integration for Easy Implementation
Our simple, non-invasive API can provide an ‘invisible’ link to a controlling application to make identifying faults and ordering parts quicker and easier for the engineer.
Put simply, key data like UserID and ProductID is passed from a work order/job using a secure mechanism to AnswersAnywhere, which can then automatically display relevant product knowledge. Any required Parts and UserID can be passed back to the work order/job seamlessly.
AnswersAnywhere is designed to be an extension of your field service system. Offline technology means the part information will automatically be pushed into the work order when the engineer has a connection.
AnswersAnywhere has many integration partners including ServiceMax, SalesForce, and Cognito IQ.
We’ve worked with many leading field service management providers to make sure delivery of critical parts and servicing knowledge is seamless, while avoiding lengthy, expensive and complex implementations. Our open API is available for developers to view by request.
See Our Integration Partners