Since 1996, Infomill has been providing field service organisations with easier access to technical knowledge, exactly when and where they need it.
Infomill’s experience in this sector ensures we supply robust, industry recognised services and software.
Our in-house team consists of experienced software engineers, data production experts, sales and marketing functions, technical experts and management team.
Global customers have included ALSTOM, China Light & Power, Arvin Meritor, Atlet (Nissan), Hyundai, BAE Systems, Hitachi, Barloworld Handling, Toyota Industrial Equipment, Rolls-Royce and British Gas.
AnswersAnywhere is a pioneer in parts and technical data solutions for field service and support. Our unique offering drives efficiency by unlocking and mobilising information silos to deliver installation, servicing, break/fix and parts knowledge to field service engineers, technical support representatives and customers.
PartsArena is our industry renowned parts and technical solution for the UK heating industry, and is used by over 30,000 engineers across web and mobile applications.
We are based in Derby, UK. Our customers reach the UK, USA and Europe.
Infomill Ltd.
Hanover House, Queen Charlotte Street, Bristol, BS1 4EX
t: +44 (0)1332 253170
e: info@infomill.com
AnswersAnywhere is a valuable tool that empowers field service technicians with the critical knowledge they’ve so far been lacking when onsite with a customer. By combining a number of disparate data sources into a single, interactive, mobile knowledge base, AnswersAnywhere adds important value to the ServiceMax platform.
The feedback from new hires has been tremendous. Some of our top users are new technicians. By finding the information they need fast and having that reassurance that the servicing documentation and parts information is WASH approved, new technicians can complete more fixes on their own the first time.
I sleep better at night knowing that BUNN’s field service techs have immediate access to the most up-todate product and parts knowledge. If AnswersAnywhere allows our field service techs to save just 15 minutes per day tracking down servicing information, that adds up to over 40,000 hours saved per year.