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Over 50,000 field service engineers depend on AnswersAnywhere knowledge bases for accuracy and efficiency onsite.

Reinventing Field Service Knowledge Management

Every equipment manufacturer has lots of valuable parts and service information for the products they sell and service. However, their field service teams rarely have convenient access to this information when they need it most – onsite with a customer. AnswersAnywhere captures this disparate data and transforms it into a mobile knowledge base, giving field service engineers access to the critical knowledge they need to reduce equipment downtime and increase customer satisfaction.

Integrate with Your Existing Software

AnswersAnywhere knowledge bases integrate seamlessly with field service management systems. The result is a "single pane of glass" for field service technicians to quickly access and search through technical knowledge, identify and locate parts and pass that information back to the work order.

READY TO TALK?

Find out how AnswersAnywhere can revolutionize knowledge management for your field service organization.

WHY CHOOSE ANSWERSANYWHERE?

Online/Offline Delivery

Online/Offline Delivery

Technicians can access AnswersAnywhere online or offline. Available platforms include iOS, Android, Windows, and Mac OSX.

Increase Efficiency

Increase Efficiency

AnswersAnywhere improves first-time fix rates, reduces time on site and prevents incorrect parts orders.

Speed to Knowledge

Speed to Knowledge

Within 90 days of project launch, our knowledge experts will deliver your mobilized knowledge base.

Continuous Optimization

Continuous Optimization

We continuously optimize and update your knowledge base to comply with regulations and ensure techs have access to current info.

Our Partners

AnswersAnywhere is proud to partner with leading field service management companies.

Our team

Our executive leaders have over 20 years of experience in knowledge management. Together with our elite team of knowledge engineers, data experts and business development professionals, we have more expertise and experience than anyone else in the business.
Jonny White

Jonny White

Vice President of Knowledge Transformation

Bo Wandell

Bo Wandell

VP of Sales and Business Development

Alison Chappell

Alison Chappell

Strategic Development Manager

Colin Bodley

Colin Bodley

Senior Software Engineer

blog posts

Read about best practices, gain insight into our company and learn about our passion for knowledge management.
Improving Field Service Training with Knowledge Management

There’s no denying field service organizations pour a large amount of time and resources i...

AnswersAnywhere Announces Integration with ServiceMax Go and Host of New Features

Seattle, WA – October 18, 2019 – AnswersAnywhere, the leading global provider of knowled...

TSIA Report Field Service
New Report Shows Knowledge Management Reduces Repair Time by 50%

TSIA (Technology Services Industry Association) has released an eye-opening report. The 2019...

service knowledge management
The 5 Knowledge Management Pitfalls to Avoid in Field Service

The knowledge experts at AnswersAnywhere have over 23 years of experience building and deployin...

testimonials

What our happy customers say...
AnswersAnywhere is a valuable tool that empowers field service technicians with the critical knowledge they've so far been lacking when onsite with a customer. By combining a number of disparate data sources into a single, interactive, mobile knowledge base, AnswersAnywhere adds important value to the ServiceMax platform.

Dara Sherafat

Senior Director of Global ISV, Ecosystem & Channels, GE Digital

By outsourcing knowledge management to AnswersAnywhere, BUNN’s mobile knowledge base was up and running in about 90 days. With the initial knowledge base delivered to our technicians’ mobile phones and tablets, the AnswersAnywhere team assumes responsibility for keeping the knowledge base up-to-date for the duration of our contract.

Tim Spencer

Senior VP and GM for Service Operations at BUNN

Integrating AnswersAnywhere empowers engineers to identify the right part for the job more accurately than ever before. The end result is improved first time fix rates, happier customers and more productive engineers.

James Whatmore

CEO at JobLogic Service Management Software

US HEADQUARTERS

801 2nd Ave Suite 800,
Seattle, WA 98104

USA. +1 (206) 489-5554

EMEA OFFICE

Pentagon House, Sir Frank Whittle Road
Derby DE21 4XA, United Kingdom

UK. +44 (0)1332 253170

Contact Us

Get in Touch! We’d love to hear from you.