Knowledge Management for a Mobile World

AnswersAnywhere Knowledge-as-a-Service combines people, process and technology to unlock data from corporate silos. The result is an interactive, mobilized and continuously optimized knowledge base that evolves with your organization.

The Discovery Workshop Makes Knowledge Management Simple and Hassle-Free

Launching a knowledge management initiative can be daunting. That’s why we’ve created the Discovery Workshop. This consulting engagement serves as a launch pad for creating and continuously optimizing a custom, mobile knowledge base for your organization.

Report: AnswersAnywhere Delivers Compliance Knowledge When Medical Device Technicians Need It

Learn how putting AnswersAnywhere into the hands of a medical device service technician can ensure compliance, increase first-time fix rates, decrease time spent on site and eliminate incorrect part orders.

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In use by over 50,000 field service engineers every day.

AnswersAnywhere for Field Service

AnswersAnywhere makes mobilizing technical knowledge fast, easy and cost-effective. In many field service organizations, important servicing and technical information is difficult - even impossible! - for technicians to access while in the field. AnswersAnywhere identifies and captures this disparate data to create a mobile knowledge base, giving technicians access to the critical knowledge they need when they need it most.

Integrate with Your Existing Software

AnswersAnywhere integrates seamlessly with field service management systems. The result is a "single pane of glass" for field service technicians to quickly access and search through technical knowledge, identify and locate parts and pass that information back to the work order.


Find out how AnswersAnywhere can enhance the flow of information in your organization - from document to mobile and everywhere in between.


Online/Offline Delivery

Online/Offline Delivery

Technicians can access AnswersAnywhere online or offline. Available platforms include iOS, Android, Windows, and Mac OSX.

Positive ROI

Positive ROI

AnswersAnywhere delivers a 19% increase in first-time fix rates and saves organizations $50,000 per year, per field service technician.

Continuous Optimization

Continuous Optimization

We keep your knowledge base continuously optimized with updates and input from the front line technicians.



Our knowledge experts do the work for you, from initial creation of the knowledge base to continuously maintaining and updating it.

Our Partners

AnswersAnywhere is proud to partner with leading field service management companies.

Our team

Our executive leaders have over 20 years of experience in knowledge management. Together with our elite team of knowledge engineers, data experts and business development professionals, we have more expertise and experience than anyone else in the business.
Jonny White

Jonny White

Vice President of Knowledge Transformation

Bo Wandell

Bo Wandell

VP of Sales and Business Development

Alison Chappell

Alison Chappell

Strategic Development Manager

Colin Bodley

Colin Bodley

Senior Software Engineer

blog posts

Read about best practices, gain insight into our company and learn about our passion for knowledge management.
The Take-Away from Field Service Palm Springs? It Doesn’t Have to be Complicated!

Field Service USA is over and we’ve waved good-bye to gorgeous Palm Springs (and its 100° Fa...

BUNN® Deploys AnswersAnywhere™ to Drive Customer Satisfaction and Shorten Field Service Calls

Infomill, Inc., developers of the AnswersAnywhere™ Knowledge-as-a-Service, today announc...

CEO and Founder to Speak at Field Service USA 2019

Jonathan Ralphs, CEO and Founder of Infomill, the creators behind AnswersAnywhere, will be spea...

Speed to Knowledge: The secret to knowledge management in the MedTech industry

Last week, I had the pleasure of attending Field Service Medical Device in San Diego, CA. Th...


What our happy customers say
AnswersAnywhere is a valuable tool that empowers field service technicians with the critical knowledge they've so far been lacking when onsite with a customer. By combining a number of disparate data sources into a single, interactive, mobile knowledge base, AnswersAnywhere adds important value to the ServiceMax platform.

Dara Sherafat

Senior Director of Global ISV, Ecosystem & Channels, GE Digital

Our engineers and help desk staff started to benefit from the system from the day it was launched.

Lee Robinson

Baxi Service Director

Integrating AnswersAnywhere empowers engineers to identify the right part for the job more accurately than ever before. The end result is improved first time fix rates, happier customers and more productive engineers.

James Whatmore

CEO at JobLogic Service Management Software

Contact Us

Get in Touch! We’d love to hear from you.