Over 50,000 field service engineers depend on AnswersAnywhere to deliver the technical information and parts catalogs they need onsite.
Concerned about costly errors associated with wrong repair diagnosis and incorrect parts orders? AnswersAnywhere combines people, process and technology to transform installation, servicing and parts knowledge into a ‘single source of truth’ for your service organization. Problems associated with wrong diagnosis and incorrect parts orders will be minimized - speeding up service calls, increasing part accuracy and decreasing service costs. AnswersAnywhere is integrated with leading field service management platforms like ServiceMax and Salesforce for seamless parts ordering and knowledge access.
Case Study: How AnswersAnywhere Helps HomeServe put Customer Care First
“If we’re quicker on a job, it’s better for the customer and cheaper for us.” That’s the view of Gavin Young, Service Delivery Manager at HomeServe, one of the UK’s leading home repair providers. We caught up with Gavin to understand how AnswersAnywhere helps HomeServe’s team of 300 engineers deliver faster fixes and better customer service.
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What our happy customers say...
Providing an organized and accurate version of your data will send ripples to your bottom-line profit by delivering faster diagnosis, less incorrect parts orders, less travel and more job scheduling. Our customers report 15% less time spent on site, 10% saving in service costs and 19% increase in first time fix rates.
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