Knowledge Management for a Mobile World

AnswersAnywhere Knowledge-as-a-Service combines people, process and technology to unlock data from corporate silos. The result is an interactive, mobilized and continuously optimized knowledge base that evolves with your organization.

Launching a knowledge management initiative can be daunting. That’s why we’ve created the Discovery Workshop. This consulting engagement serves as a launch pad for creating and continuously optimizing a custom, mobile knowledge base for your organization.

Learn how putting AnswersAnywhere into the hands of a medical device service technician can ensure compliance, increase first-time fix rates, decrease time spent on site and eliminate incorrect part orders.

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In use by over 50,000 field service engineers every day.

AnswersAnywhere for Field Service

AnswersAnywhere makes mobilizing technical knowledge fast, easy and cost-effective. In many field service organizations, important servicing and technical information is difficult - even impossible! - for technicians to access while in the field. AnswersAnywhere identifies and captures this disparate data to create a mobile knowledge base, giving technicians access to the critical knowledge they need when they need it most.

Integrate with Your Existing Software

AnswersAnywhere integrates seamlessly with field service management systems. The result is a "single pane of glass" for field service technicians to quickly access and search through technical knowledge, identify and locate parts and pass that information back to the work order.


Find out how AnswersAnywhere can enhance the flow of information in your organization - from document to mobile and everywhere in between.


Online/Offline Delivery

Online/Offline Delivery

Technicians can access AnswersAnywhere online or offline. Available platforms include iOS, Android, Windows, and Mac OSX.

Increase Efficiency

Increase Efficiency

AnswersAnywhere improves first-time fix rates, reduces time on site and prevents incorrect parts orders.

Speed to Knowledge

Speed to Knowledge

Within 90 days of project launch, our knowledge experts will deliver your mobilized knowledge base.

Continuous Optimization

Continuous Optimization

We continuously optimize and update your knowledge base to comply with regulations and ensure techs have access to current info.

Our Partners

AnswersAnywhere is proud to partner with leading field service management companies.

Our team

Our executive leaders have over 20 years of experience in knowledge management. Together with our elite team of knowledge engineers, data experts and business development professionals, we have more expertise and experience than anyone else in the business.
Jonny White

Jonny White

Vice President of Knowledge Transformation

Bo Wandell

Bo Wandell

VP of Sales and Business Development

Alison Chappell

Alison Chappell

Strategic Development Manager

Colin Bodley

Colin Bodley

Senior Software Engineer

blog posts

Read about best practices, gain insight into our company and learn about our passion for knowledge management.
TSIA Report Field Service
New Report Shows Knowledge Management Reduces Repair Time by 50%

TSIA (Technology Services Industry Association) has released an eye-opening report. The 2019...

service knowledge management
The 5 Knowledge Management Pitfalls to Avoid in Field Service

The knowledge experts at AnswersAnywhere have over 23 years of experience building and deployin...

Is Your Field Service Knowledge Secure?

Does this sound familiar?

You’ve hired a third-party contractor for one of your fie...

When it Comes to Servicing Medical Devices, is There a “Silver Bullet”?

The demands placed on the medical device field service industry are growing rapidly. How can...


What our happy customers say...
AnswersAnywhere is a valuable tool that empowers field service technicians with the critical knowledge they've so far been lacking when onsite with a customer. By combining a number of disparate data sources into a single, interactive, mobile knowledge base, AnswersAnywhere adds important value to the ServiceMax platform.

Dara Sherafat

Senior Director of Global ISV, Ecosystem & Channels, GE Digital

By outsourcing knowledge management to AnswersAnywhere, BUNN’s mobile knowledge base was up and running in about 90 days. With the initial knowledge base delivered to our technicians’ mobile phones and tablets, the AnswersAnywhere team assumes responsibility for keeping the knowledge base up-to-date for the duration of our contract.

Tim Spencer

Senior VP and GM for Service Operations at BUNN

Integrating AnswersAnywhere empowers engineers to identify the right part for the job more accurately than ever before. The end result is improved first time fix rates, happier customers and more productive engineers.

James Whatmore

CEO at JobLogic Service Management Software

Contact Us

Get in Touch! We’d love to hear from you.