Your equipment documentation has the power to revolutionise your fix rate performance
Does your equipment data remain isolated, locked away, and inaccessible to those who require it the most?
We offer the transformation of your disorganised, siloed, and scattered data into a digital, interactive, and well-structured technical and parts library. This library will be accessible both online and offline, providing service technicians with answers to equipment issues anytime and anywhere.
AnswersAnywhere presents a one-of-a-kind technology. Our solution extends its reach to industries far and wide, effectively mobilising service documentation, which includes:
AnswersAnywhere has the people, process and technology to quickly and cost-effectively deliver a solution that will improve field service efficiency, provide accurate parts information, streamline parts ordering and reduce repeat visits.
Outsourcing our knowledge delivery project to AnswersAnywhere and the subsequent updating and optimisation has been invaluable.
Angie Alvarado
National Director of Operations Services WASH
I sleep better at night knowing that BUNN’s field service techs have immediate access to the most up-todate product and parts knowledge. If AnswersAnywhere allows our field service techs to save just 15 minutes per day tracking down servicing information, that adds up to over 40,000 hours saved per year.
The feedback from new hires has been tremendous. Some of our top users are new technicians. By finding the information they need fast and having that reassurance that the servicing documentation and parts information is WASH approved, new technicians can complete more fixes on their own the first time.
AnswersAnywhere is a valuable tool that empowers field service technicians with the critical knowledge they’ve so far been lacking when onsite with a customer. By combining a number of disparate data sources into a single, interactive, mobile knowledge base, AnswersAnywhere adds important value to the ServiceMax platform.
Featured Customers
790 product models, 2650 pages of servicing, installation and programming documents, 130 parts lists, 1800 exploded views with interactive ‘hotspots’, 1100 part pages, as well as a library of “How-To” videos. Read how AnswersAnywhere addressed BUNN’s vast data access requirements.
AnswersAnywhere provided WASH with the perfect solution to organize and transform over 11,000 pages of parts and technical information into an up-to-date, interactive mobile application that is available online and offline. Read how WASH have benefited from concept to completion and beyond.
We love talking about equipment data. So get in touch!