AnswersAnywhere

The #1 Mobile Knowledge Management Solution for Field Service

AnswersAnywhere is a Knowledge-as-a-Service specifically designed to achieve quick knowledge management success. We deliver the people, process and technology required to develop, deploy and update mobilized knowledge bases.

We call AnswersAnywhere “The Single Source of Truth” because our knowledge engineers identify and capture disparate information and raw data from all over your company to create a knowledge base and deliver it to your field service technicians’ mobile device. The knowledge base is available offline and online.

We then keep the knowledge base continuously updated and optimized, so you can be sure your team has access to the most accurate knowledge out there.

 

50,000 field service technicians worldwide use AnswersAnywhere every day. Why isn’t your organization?

Are your field service technicians struggling to access technical information while onsite? Are incorrect parts orders negatively affecting your profit margins and KPIs? AnswersAnywhere empowers technicians by providing instant access to the decision making knowledge they need. AnswersAnywhere delivers:

  • 19% increase in first-time fix rates
  • 10% reduction in service costs
  • $50,000 average saved per year, per technician
  • Online/Offline access for a truly mobile experience
  • Side-by-side exploded diagrams and parts lists for accurate parts identification and ordering every time
  • Comprehensive security features and permissions settings for even the most sensitive of data

 

Your Knowledge, Made Better

Using the AnswersAnywhere content management system, our knowledge engineers convert your knowledge, giving your field service technicians mobile access to break/fix, installation and troubleshooting knowledge.

Types of Knowledge Our Experts Transform:

  • Product Guides
  • Installation and Service Manuals
  • CAD Drawings 2D and 3D
  • Interactive, Hot-linked Exploded Diagrams
  • Part Lists
  • Service Information
  • Fault finding, technical data, product notices, safety bulletins
  • Product and Parts Availability
  • Product and Parts Images
  • How To Videos
  • Price Lists

Formats Supported: Hard Copy, PDF, JPEG, PNG, BMP, TIFF, SQL and MS Word, PowerPoint, Excel, Publisher

Supercharge Your Existing Field Service Management System

AnswersAnywhere is designed for seamless integration with field service management systems. Create a single pane of glass that gives your technicians access to the decision-making information they need without navigating away or leaving the job information. Integrating allows your team to move efficiently between all stages of the job, from pre- to post-service.

See Our Integration Partners

READY TO TALK?

Find out how AnswersAnywhere can enhance the flow of information in your organization –
from document to mobile and everywhere in between.