Embed equipment intelligence into your service ecosystem

Integration with your Field Service Management (FSM), ERP, or parts systems allows real-time transfer of structured equipment content and parts data, improving fix accuracy, parts ordering, SLA performance, and operational efficiency across the service lifecycle.

AnswersAnywhere acts as the equipment intelligence layer between your service systems and job workflows. Using open APIs, structured fix and parts data is synchronised and embedded where decisions are made.

Connect – Link AnswersAnywhere to your FSM or ERP and map equipment data to clients and assets

Populate – Push structured fix and parts data into jobs and work orders

Deliver – Supply accurate equipment information to service systems at the point of need

Optimise – Use interaction data to support service performance and planning

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Ready to explore AnswersAnywhere integration for faster, more accurate service workflows?

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API-driven data transfer

Structured fix and parts data is pushed from AnswersAnywhere into FSM and ERP systems via open APIs, eliminating manual entry and data duplication.

Job-level data mapping

Asset- and model-specific equipment data is mapped to clients and jobs, ensuring work orders are populated with accurate fix and parts information.

System-aligned workflows

AnswersAnywhere complements existing systems of record by supplying service-ready data at the point of execution, improving workflow efficiency and data quality.

Built for secure, scalable integration

Open, REST-based API
Secure authentication and access control
Map equipment data to assets and return part information in real time
Designed for mid to enterprise-scale deployments
Supports custom integrations and extensions

Real-world scenario: Improving parts accuracy within your existing FSM

Your current setup

Your service operation runs on an established FSM platform that manages jobs and assets. Engineers work entirely within the FSM, but identifying the correct equipment documentation and parts often requires searching separate systems and manually re-entering data.

How the integration works

When a job is opened, the customer asset from the FSM automatically maps to the correct equipment model and data set in AnswersAnywhere. Engineers access structured parts lists and exploded diagrams to identify required components. Selected part numbers and descriptions are then transferred verbatim into the FSM and attached directly to the job.

What changes

Engineers no longer search for manuals or re-key part details. AnswersAnywhere supplies service-ready equipment intelligence at the point of execution, while the FSM remains the system of record.

The outcome

More accurate parts orders
Fewer repeat visits and corrections
Faster job completion
Cleaner, more consistent job data

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Ready to Talk?

Interested in learning more about integrating AnswersAnywhere with your existing field service management platform?