Field Service

A Single Source of Truth for Field Service Organizations

AnswersAnywhere is a unique combination of people, process and technology that delivers technical and parts knowledge online or offline. This means accelerated fault diagnosis and resolution, streamlined parts ordering, increased customer satisfaction and increased profitability for your field service organization.

We call AnswersAnywhere “The Single Source of Truth” because our knowledge engineers identify and capture disparate information and raw data from all over your company to create an interactive, intelligent, and mobilized knowledge base.

We then keep the knowledge base continuously optimized, so you can be sure your technicians have access to the most up-to-date knowledge out there.

 

Empower Technicians with Ground-breaking Efficiency While Increasing Profits

Are your technicians struggling to access technical information while onsite? AnswersAnywhere empowers technicians by providing instant access to the decision making knowledge they need. AnswersAnywhere delivers:

  • 19% increase in first-time fix rates
  • 10% reduction in service costs
  • $50,000 average saved per year, per technician

Don’t believe us? Contact us for your personal ROI report

50,000 field service technicians worldwide use AnswersAnywhere every day. Why isn’t your organization?

Your Knowledge, Made Better

Using the AnswersAnywhere proprietary content management system, our knowledge engineers convert your knowledge, giving your field service technicians mobile access to break/fix, installation and troubleshooting knowledge.

Types of Knowledge Our Experts Transform:

  • Product Guides
  • Installation and Service Manuals
  • CAD Drawings 2D and 3D
  • Interactive, Hot-linked Exploded Diagrams
  • Part Lists
  • Service Information
  • Fault finding, technical data, product notices, safety bulletins
  • Product and Parts Availability
  • Product and Parts Images
  • How To Videos
  • Price Lists

Formats Supported: Hard Copy, PDF, JPEG, PNG, BMP, TIFF, SQL and MS Word, PowerPoint, Excel, Publisher

Supercharge Your Existing Field Service Management System

AnswersAnywhere is the only knowledge management solution designed for seamless integration with field service management systems. Create an end-to-end solution that gives your technicians access to the decision-making information they need without navigating away or leaving the job information, allowing them to move efficiently between all stages of the job, from pre- to post-service.

See Our Integration Partners

Ready to Learn More?

Contact us to find out how AnswersAnywhere can empower your field service organization.

READY TO TALK?

Find out how AnswersAnywhere can enhance the flow of information in your organization –
from document to mobile and everywhere in between.