Download our free infographic to help you understand the amount your business could be losing by not managing your knowledge resources efficiently, and learn how to begin fixing them.
Does your service organization need a strategy for recruiting and retaining the newest generation of workers? Download our infographic to learn more about how to attract Millennials to field service… and how to make them stay!
Lessons from the Front Lines of Knowledge Management for Field Service.
Bo Wandell, Infomill’s VP of Sales and Business Strategy shares 4 high level steps organizations should follow in order to ensure technicians have the knowledge they need at the point of service.
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CEO and founder Jonathan Ralphs discusses Infomill’s partnership with ServiceMax from GE Digital and the groundbreaking integration of AnswersAnywhere software with the ServiceMax platform.
Raise Field Service Productivity with an Integrated Inventory and Knowledge Base Solution
Watch the joint webinar with partner ServiceMax from GE
Servicing medical devices in the field is unlike any other field service. Human lives and wellness depend on medical equipment uptime. To deliver fast First-Time fix rates, your field engineers need to have a detailed knowledge of complex installed equipment, troubleshooting techniques, replacement parts and their availability. Failure to deliver excellent service and lack of adherence to FDA regulations can result in missed SLAs, frustrated customers, penalties and, ultimately, less business for your company.
Mobile Field Service Knowledge
During this webinar, learn how your field service team can increase First-Time fix rates while improving customer satisfaction. You will hear Anna Startseva, Sr. Product Marketing Manager at ServiceMax and Bo Wandell, VP of Sales and Business Development at Infomill, discuss how a curated mobile knowledge base that is integrated with your field service and inventory management solution will help achieve and beat your field service KPIs.
In this webinar we discuss the benefits of knowledge management and show:
- How leading Medical Equipment Manufacturers and Distributors outperform the competition
- How to achieve productivity and customer experience objectives with digital tools
- How an integrated solution from ServiceMax and AnswersAnywhere from Infomill delivers the right equipment and inventory knowledge at the right time so your field engineers can deliver flawless service
- Demonstration of AnswersAnywhere
Bo Wandell, Infomill’s VP of Sales and Business Strategy, demonstrates AnswersAnywhere and talks about the Discovery Workshop at Field Service Fall 2018 in Amelia Island, FL.
Field Service CMS Solutions for Effective Knowledge Management
Want to save your field service organization $50,000 per year per tech? Watch our video to find out how AnswersAnywhere can increase fix rates and reduce service costs.
Integrating AnswersAnywhere will keep your Field Service Management platform ahead of the game by increasing value to your customers while creating a whole new revenue stream.
Knowledge Equals Field Service Profits. Now Prove It!
Knowledge management is one of the hottest topics among field service executives. Like never before, field service organizations are being recognized as a source of valuable recurring monthly revenues and profits. At the same time, field service managers are being buffeted by the winds of change that are driving renewed interest in knowledge management strategies.
In this white paper, Infomill’s VP of Sales and Business Strategy will provide some insights into how to launch a knowledge management initiative and build a financial case for investing in a knowledge management solution.