Servicing medical devices in the field is unlike any other field service. Human lives and wellness depend on medical equipment uptime. To deliver fast First-Time fix rates, your field engineers need to have a detailed knowledge of complex installed equipment, troubleshooting techniques, replacement parts and their availability. Failure to deliver excellent service and lack of adherence to FDA regulations can result in missed SLAs, frustrated customers, penalties and, ultimately, less business for your company.
Mobile Field Service Knowledge
During this webinar, learn how your field service team can increase First-Time fix rates while improving customer satisfaction. You will hear Anna Startseva, Sr. Product Marketing Manager at ServiceMax and Bo Wandell, VP of Sales and Business Development at Infomill, discuss how a curated mobile knowledge base that is integrated with your field service and inventory management solution will help achieve and beat your field service KPIs.
In this webinar we discuss the benefits of knowledge management and show:
How leading Medical Equipment Manufacturers and Distributors outperform the competition
How to achieve productivity and customer experience objectives with digital tools
How an integrated solution from ServiceMax and AnswersAnywhere from Infomill delivers the right equipment and inventory knowledge at the right time so your field engineers can deliver flawless service
Knowledge Equals Field Service Profits. Now Prove It!
Knowledge management is one of the hottest topics among field service executives. Like never before, field service organizations are being recognized as a source of valuable recurring monthly revenues and profits. At the same time, field service managers are being buffeted by the winds of change that are driving renewed interest in knowledge management strategies.
In this white paper, Infomill’s VP of Sales and Business Strategy will provide some insights into how to launch a knowledge management initiative and build a financial case for investing in a knowledge management solution.
Servicing medical devices in the field is unlike any other form of field service. Human lives and wellness depend on medical equipment uptime. A malfunction or unscheduled downtime can lead to treatment delays, penalties to the service organization, or even harm to a patient. Med-Tech field service teams are under pressure to not only staff highly certified engineers, but also ensure that the engineers are provided the knowledge needed to keep complex machinery up and running, all while adhering to government strict regulations.
Learn how putting AnswersAnywhere into the hands of a field service technician can ensure compliance, increase first-time fix rates, decrease time spent on site and eliminate incorrect part orders.
AnswersAnywhere is an intelligent field service assistant that accelerates fault diagnosis, streamlines parts ordering and increases first time fix rates for aftermarket organizations around the world.