AnswersAnywhere to Sponsor Field Service Medical 2019

Want to improve compliance, accelerate uptime and increase profitability? We can show you how at Field Service Medical 2019!

AnswersAnywhere is excited to announce we’re sponsoring Field Service Medical, February 25th – 27th, 2019 in San Diego, CA.

Advance your service, share knowledge across your company, achieve compliance and drive your business forward.

Not registered yet? Register today to save $675 with our discount code: FSM19INFOM

Stop by our booth to find out why over 50,000 field service technicians are using AnswersAnywhere every day.

AnswersAnywhere is a proven service technology that’s already helping businesses share critical knowledge to deliver excellent service.

In every medical equipment company, there’ll be knowledge and data to draw on. But is it accessible directly to those that need it the most?

AnswersAnywhere does just that. It provides the most up-to-date knowledge that your field service team requires, wherever they are.

The result is improved compliance, reduced operating costs and happier customers.

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field-service-management-software

Infomill Releases New AnswersAnywhere Video

Field Service Management Software – Seeing is Believing

WATCH VIDEO

The new AnswersAnywhere video, created by Derby-based creative design agency Fluid Ideas, provides viewers with a better understanding of the powerful Knowledge-as-a-Service solution. By providing insight into the AnswersAnywhere process of transforming customers’ existing technical information, as well as giving a brief demonstration of how the solution works, the video clearly illustrates the many benefits AnswersAnywhere provides customers.

WATCH VIDEO

Create a Knowledge Base – Use Anytime, Anywhere

How exactly does AnswersAnywhere work?

Infomill’s knowledge engineers work with the organization to draw both legacy and new information from sources such as PDFs, databases, product manuals, CAD drawings, parts lists, break & fix solutions and exploded diagrams. This information is then developed into unique and interactive software that can be made available to any mobile device, using any browser. Currently updating more than 100,000 parts daily, Infomill has the capability to ensure that the knowledge solution is kept entirely current and accurate. Coupled with the fact that AnswersAnywhere can integrate with leading field service management systems, this is a incredible solution to take notice of.

WATCH VIDEO FOR A DEMO

Proven results

AnswersAnywhere increases first time fix rates by an average of 19%, saving $50,000 per year, per technician by delivering continuously optimized break/fix and parts knowledge online or offline, accelerating fault diagnosis and resolution, streamlining parts ordering, shortening field visits, increasing customer satisfaction and profitability for field service organizations.

Visit AnswersAnywhere to find out more about mobile knowledge management that is purpose-built for field service.

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AnswersAnywhere Integrates with ServiceMax to Empower Field Service Technicians

Infomill Integrates AnswersAnywhere with ServiceMax, from GE Digital, to Empower Field Service Technicians with Knowledge-as-a-Service Solution

Infomill, a leading global provider of field service knowledge management, today announced its Partner Certification and integration with ServiceMax, a leader in field service management. The partnership enables GE Digital to offer AnswersAnywhere, Infomill’s knowledge-as-a-Service (KaaS) solution, to its ServiceMax field service customers worldwide.

Already in use by over 50,000 technicians globally, AnswersAnywhere combines people, process and technology to convert, deliver and continuously optimize the knowledge required for field service organizations to increase customer satisfaction, shorten field visits and drive efficiency, accuracy and profitability. Types of knowledge that Infomill knowledge experts convert include hard copy and PDF documents, service manuals, schematic drawings, exploded diagrams, part lists, product descriptions and alerts, database output, images and videos.

ServiceMax is a comprehensive, cloud-based, and mobile field service solution that manages the service delivery end-to-end process. By integrating AnswersAnywhere, service technicians will be provided with online and offline access to the decision-making information they need without navigating away from ServiceMax or researching solutions through hundreds or thousands of pages of documents and databases.

AnswersAnywhere is accessed via a “Find Answers” button on a ServiceMax work order. For the first time, a technician will be able to search through large and complex amounts of information to quickly find the break/fix, installation and service answers they need, as well as identify, locate and add parts to a work order.

Jonathan Skelding, VP of Global Alliances at ServiceMax, said of the partnership, “Infomill’s unique KaaS solution, AnswersAnywhere, is a valuable tool that empowers field service technicians with the critical knowledge that they have so far been lacking when onsite with a customer. By combining a number of disparate data sources into a single, normalized, interactive, mobile knowledge base, AnswersAnywhere adds important value to the ServiceMax platform. Providing service technicians with mobile access to maintenance, installation and troubleshooting knowledge means they can complete service visits faster and more profitably.”

Mobile Service Management for Field Service Technicians

Bo Wandell, VP of Sales and Business Strategy at Infomill, said, “A lot of field service technicians suffer from a knowledge gap when onsite with a customer. In many cases, the required knowledge is locked up in silos of disparate information sources back at headquarters. AnswersAnywhere unlocks that knowledge by delivering valuable and searchable information to the technicians’ mobile device of choice both online and offline. As a result of the integration between AnswersAnywhere and ServiceMax, technicians will have all of the information they need to improve key performance indicators such as first-time fix rates, mean time to repair, and customer satisfaction.”

Infomill will be an exhibiting sponsor at the ServiceMax Maximize event in Las Vegas, NV on September 18th – 20th, 2017 and the Field Service Fall event in Amelia Island, FL on September 25th – 27th, 2017.

Knowledge Base Solution for the Field Service Industry

About Infomill: Built on innovation and agility, Infomill has dedicated 20 years repurposing data to create revolutionary aftermarket production support tools that reduce repeat service visits and drive up customer satisfaction for field service organizations. Infomill has a pedigree of successful aftermarket information projects with multi-national companies in HVAC, aerospace, mass transit, materials handling and other knowledge-critical sectors. Infomill is located in Derby, UK and Seattle, USA.

For further information about Infomill and AnswersAnywhere, visit www.infomill.com or contact the US office: telephone 206-850-8503 or email sales@infomill.com

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2017: A Year of Field Service Knowledge Innovation

January 1st is right around the corner! Infomill has already started looking ahead at 2018 and excited for what the next year has in store for our solutions, AnswersAnywhere and PartsArena. But we don’t want to wish away 2017 too quickly. It’s been a year of Field Service Knowledge innovation here at Infomill, and we couldn’t be more pleased or proud with all we’ve accomplished.

Infomill’s Knowledge Management System Named an IDC Innovator

In October, Infomill was recognized as one of four IDC Innovators in the field service market. We were delighted to be chosen for AnswersAnywhere, our Knowledge-as-a-Service which combines people, process and technology to convert, deliver and continuously optimize the knowledge required for field service organizations to increase customer satisfaction, shorten field visits and drive efficiency, accuracy and profitability.

The report, “IDC Innovators: Field Service for Manufacturing 2017” profiles emerging field service vendors who specialize in manufacturing and offer innovative technology, a ground-breaking new business model or both.

ServiceMax Partner Certification Completion of Knowledge Management System

Infomill announced in September its Partner Certification and integration with ServiceMax, a leader in field service management. The partnership enables GE Digital to offer AnswersAnywhere to its ServiceMax field service customers worldwide. The integration will empower field service technicians by providing them with online and offline access to the decision-making information they need without navigating away from ServiceMax or researching solutions through hundreds or thousands of pages of documents and databases.

Integration was our Word of the Year

Infomill formed many strategic partnerships over the course of the year, completing integrations with several field service management software companies and our mobile knowledge solutions. Driven by the need to reduce costs and provide excellent customer service, service organizations are increasingly recognizing integrated software solutions as the key to revenue growth, customer satisfaction and competitive differentiation.

Proud Sponsors at Field Service Fall

We were very pleased to announce our sponsorship and presence at Field Service Fall this year. The service and support conference was held this September at the stunning Amelia Island Plantation in Florida. Over the course of 3 days, we gained insights into the common challenges and new trends emerging in the industry, while also connecting with others who share our passion for field service.

A New Face at Infomill

2017 started off with a bang as Infomill brought on board a new VP of Sales and Business Management to oversee the company’s expansion into North America. Bo Wandell brought with him a wealth of experiences, having held executive level positions with a number of technology companies ranging from start-ups to global enterprises.

Wandell says, “The interest Infomill and AnswersAnywhere attracted in the field service industry this past year has truly been exciting. I am looking forward to 2018 as we continue to forge strategic partnerships and help leading field service organizations deliver even higher levels of performance and profitability”.

We Must Be Doing Something Right!

In July, we released our new AnswersAnywhere video. To date, the video has received over 19,500 views on YouTube (we promise, those haven’t all been from Infomill employees). The two-minute animation provides insight into the AnswersAnywhere process of transforming customers’ existing technical information, as well as giving a brief demonstration of how the solution works. If you haven’t already, watch now for a better understanding of this powerful Knowledge-as-a-Service solution.

2017 has truly been a year of innovation and integration at Infomill. These are just a few of the many exciting accomplishments we’ve achieved this year. However, we’re not ones to rest on our laurels, and we are already looking ahead to the new year and how we can continue helping service organizations achieving their business goals through our Field Service Knowledge solutions. Stay tuned for some exciting announcements in 2018!

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Infomill Selected as a Field Service Innovator by IDC

Infomill, a leading provider of knowledge solutions for field service technicians, has been recognized as one of four IDC Innovators in the field service market. The new report, “IDC Innovators: Field Service for Manufacturing 2017” profiles field service vendors who specialize in manufacturing and offer an innovative technology, groundbreaking new business model or both.

Knowledge-as-a-Service

According to Jonathan Ralphs, CEO, Infomill was selected because of its AnswersAnywhere Knowledge-as-a-Service which combines people, process and technology to convert, deliver and continuously optimize the knowledge required for field service organizations to increase customer satisfaction, shorten field visits and drive efficiency, accuracy and profitability. Ralphs said that the types of knowledge that Infomill knowledge experts convert include hard copy and PDF documents, service manuals, schematic drawings, exploded diagrams, part lists, product descriptions and alerts, database output, images and videos.

“We are gratified that AnswersAnywhere has been recognized as an innovative solution in the highly competitive field service market. Because AnswersAnywhere is a Knowledge-as-a-Service, we can help our customers create and deploy a sophisticated field service knowledge base in weeks rather than months,” Ralphs said.

Knowledge Management Solutions to Improve Customer Satisfaction

About Infomill: For the past 21 years, Infomill has been focused on repurposing data to create revolutionary aftermarket production support tools that reduce repeat service visits and drive up customer satisfaction for field service organizations. Infomill has a pedigree of successful aftermarket information projects with multi-national companies in HVAC, aerospace, mass transit, materials handling and other knowledge-critical sectors. Infomill is located in Derby, UK and Seattle, USA.

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,100 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries.

For further information about Infomill and AnswersAnywhere, visit www.infomill.com or contact the US office: telephone 206-850-8503 or email sales@infomill.com

infomill-celebrates-20-years-style

Infomill Celebrates 20 Years in Style

This year, Infomill is proud to announce the 20th anniversary of the company’s founding. And what better way to celebrate this exciting milestone than by thanking employees for their tireless effort and dedication to excellence? Employees were treated to a fun-filled day of clay pigeon shooting, archery, hovercrafting and a falconry exhibit at Yeaveley Estate in Ashbourne.

archery

Most people found piloting the hovercraft particularly challenging. Getting a good score meant control and weight distribution and less gung-ho full throttle action. High score of the day went to Jonny, Infomill’s VP Data Services, whose cautious approach paid off with the least number of faults on the tricky obstacle course.

Neil, who joined Infomill as a software engineer in 1998, found a natural flair for shooting, bagging the highest score of the day despite having never used a shotgun before. He put the more experienced shooters to shame, dropping only 3 marks out of a possible 24.

Lunch was nothing short of a feast, with Yeaveley’s kitchen serving up lamb, salmon, and chicken fresh off the barbecue. Employees grabbed a cold beer or a cup of tea and relaxed out on the lawn in the rare British sun.

The day ended with a 2 hour interactive falconry display which most agreed was the highlight of the event. Most falconry displays stop at just having birds sit on a gloved hand, but this exhibit went one further with the team being encouraged to have birds fly to them.

The day out was a fantastic way to give back to employees, while also proving Infomill isn’t all work, work, work!

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Announcing the Launch of Infomill Seattle Office

Celebrating 20 Years with Launch of Infomill Seattle Office

Infomill has come a long way from its humble beginnings in Derby, UK. So it seems especially fitting that on its 20th anniversary the company would announce the expansion of US operations with the opening of a new Infomill Seattle office in Washington. The office is located in the historical Pioneer district in the heart of the city, and will focus on providing innovative aftermarket support tools to field service technicians both in the US and globally.

All set for Stateside growth

With a pedigree of successful aftermarket information projects in Europe and Asia in HVAC, aerospace, mass transit, materials handling and other knowledge-critical sectors, this expansion will help Infomill further its brand stateside. Considered one of the leading tech cities in North America, Seattle seemed like the natural fit for the new location.

Focus on AnswersAnywhere for aftermarket service efficiencies

The US operation and the Infomill Seattle office will focus on the company’s solution AnswersAnywhere, the groundbreaking technology behind award-winning PartsArena Pro. AnswersAnywhere converts technical data, equipment diagrams and parts lists into an Intelligent Service Assistant that accelerates fault diagnosis, streamlines parts ordering and increases first time fix rates for aftermarket organizations.

VP of Marketing Lauren Slater will be heading up the Infomill Seattle office. Of the launch, she says: “This is an incredibly exciting time for Infomill. We have been gaining a lot of momentum in the states in the last few years and this move gives us the opportunity to provide even better support for our North American partners and clients”.

Jonathan Ralphs, CEO of Infomill added: “Infomill is experiencing an upsurge in enquiries as our technology and processes dovetail neatly into the efficiency gains that leading service organizations are demanding.  We are determined to help maximize these gains for customers by actively cooperating with partners in the US and look forward to further expansion in this exciting market.”

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Infomill’s AnswersAnywhere Passes Certification Testing for App to App Integration with ServiceMax from GE Digital

Infomill, a leading global provider of field service knowledge management, today announced it has successfully completed certification testing of their AnswersAnywhere application for the app-to-app integration capabilities of the ServiceMax Field Service App.

In use by over 50,000 technicians globally, AnswersAnywhere is a Knowledge-as-a-Service solution that combines people, process and technology to convert, deliver and continuously optimize the knowledge required for field service organizations to increase customer satisfaction, shorten field visits, drive efficiency, ensure accuracy and increase profitability. Types of knowledge that Infomill knowledge experts convert include hard copy and PDF documents, service manuals, schematic drawings, exploded diagrams, part lists, product descriptions and alerts, database output, images and videos.

Predix ServiceMax is a comprehensive, cloud-based, and mobile field service solution that manages the entire service delivery process. By integrating AnswersAnywhere, field service technicians are provided with the critical knowledge that they often need when onsite with a customer. For the first time, technicians have online and offline access to the decision-making information they need without having to leave the ServiceMax app on their mobile device.

Through the new integration, users can seamlessly launch the AnswersAnywhere app from within the ServiceMax mobile app and pull up the relevant technical and parts knowledge, such as service manuals, exploded diagrams, and parts catalogs. They can then pass the selected parts directly to the ServiceMax Field Service App. The picklist of required parts is then seen as updates to the Work Detail Line items of the Work Order.

Bo Wandell, VP of Sales and Business Strategy at Infomill, says “AnswersAnywhere adds significant value to the ServiceMax mobile app because it takes all the disparate data sources that field service organizations have and transforms them into a curated, interactive, mobile knowledge base. By providing service technicians with mobile access to maintenance, installation and troubleshooting knowledge they need while in the field means they can complete service visits faster, more accurately and more profitably.”

Learn more about how our partnership with ServiceMax is empowering field service technicians.

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Continuous Data Optimization Helps International Service Company Rise Above Competition

Knowledge Base Tools Benefit an International Service Company

An international service company with 7,000 engineers and nearly 1,000 electrical service engineers needs to ensure that the latest technical information is at hand for the appliances they service.

The company needs to help their engineers quickly identify replacement parts when on service visits. They also need access to technical information, such as pressure settings and fault finding as well as detailed servicing and disassembly instructions. This is a mammoth task because of the vast array of appliances that they encounter. As a result, the company equip their service teams with mobile devices.

Mobile Field Service Software Integration

As the leading technical content specialist, Infomill provides this company with parts and servicing information that is then distributed via mobile data connection to each engineer. In addition, Infomill also ensures that the most current data is available at the point of need by continuously optimizing the data sent to the technicians.

Appliance information is constantly changing. Add to that the number of new models being released by manufacturers each year means that having accurate, up-to-date information is vital for the engineers to carry out their jobs quickly and safely. Currently, data on 55,000 different appliances is maintained by the Infomill data team, with new models being added on a daily basis.

Continuous Data Optimization is Crucial

With Infomill’s advanced technology solution, data changes are distributed in highly optimised daily deltas. This ensures that data traffic on the mobile network is kept to a minimum. Having daily delivery of data means that safety critical changes can be distributed to the engineers when it is needed.

“As with all service organizations, the driving factor is efficient service,” says Infomill CEO Jonathan Ralphs. “They need to ensure first-time fixes. If a service company are to do that, then they need the right information in the hands of their engineers. Infomill not only supplies them with this information, we ensure that it is continuously optimized through daily updates.”

Keeping customers happy is paramount for any service company in an increasingly competitive market. Thanks to Infomill’s services, they have been able to set themselves apart from the competition.

Learn more about Infomill’s knowledge management solutions.