Digitally Transform Parts Identifying and Ordering.

SmartParts Catalogs from AnswersAnywhere gives your service team everything they need to quickly and accurately identify and order parts.  

As equipment grows more complex and organizations grapple with the growing skills gap, parts identifying and ordering is becoming more time-consuming and prone to error. SmartParts Catalogs drastically increases efficiency and accuracy, driving fix rates and customer satisfaction. 

The Benefits of SmartParts:

Maximize device uptime

Reduce repeat visits by identifying and ordering the correct part the first time.

Bridge the Skills Gap

Empower new hires and 3rd party workers with the parts information necessary for fast and successful resolution.

Decrease service costs

Improve fix rates by eliminating costly incorrect parts orders and restocking fees.

  • Side-by-side exploded diagrams and parts lists, prices, part numbers, images and more.

  • Online/offline access so the information your engineers need is always at their fingertips… no matter what the connectivity.

  • Check stock availability, find replacements for obsolete parts, add parts to work orders, search by model, barcode, part number, and keyword.

  • Ensure that service staff have access to the most up-to-date and accurate information available.

Integrates to Create a Seamless, Single Source of Truth

AnswersAnywhere integrates with leading field service management providers, including ServiceMax and Salesforce Field Service.

Engineers can access relevant parts and technical information from within the FSM system and add parts and quantities directly to the work order for fool-proof parts ordering every time.

The Perfect Outsourcing Solution

Unlike other solutions which place the burden of creating, publishing and distributing a parts catalog on the organization, SmartParts is a completely outsourced solution. Using unique AI technology, AnswersAnywhere’s knowledge experts create, deploy and continuously update your catalog for you. 

This means your company can keep focusing on what you do best – manufacturing and maintaining the solutions that your customers depend on.

Have Questions? We’ve Got Answers!

Fill out the form to request a demo, learn more about available integrations or inquire about partnership opportunities.

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