The Most Complete Knowledge Management Solution for Salesforce Field Service Users

SmartKnowledge from AnswersAnywhere harnesses the power of integration to create the most complete knowledge base in field service. SmartKnowledge breaks down information silos to extend your knowledge capabilities by giving mobile teams access to previously untapped sources of information.

Salesforce Field Service users can access knowledge articles from Salesforce Knowledge alongside an asset’s servicing, installation and parts information directly from their mobile device of choice. Mobile service workers and support representatives will have all the relevant knowledge they need at the point of service, driving productivity, lowering costs and increasing first call resolution. 

The Benefits of SmartKnowledge:

Knowledge at Your Fingertips

Access Salesforce Knowledge articles along with relevant servicing information from within SmartKnowledge for a unified knowledge solution.

A Smarter Knowledge Base

Transform inefficient existing sources like PDF into an intelligent, fully searchable knowledge base using AI technology.

Drive Asset Uptime

Decrease asset downtime by reducing time spent searching through multiple sources of information in various formats.

A Single Source of Truth for Field Service Organizations

  • Online/offline access means the information your engineers need is always at their fingertips… no matter what the connectivity.

  • Powerful search features like voice recognition, predictive text and barcode scanning allow users to find information in a matter of seconds.

  • Eliminate information silos and disparate data to create the most streamlined, complete knowledge solution available.

  • SmartKnowledge is available on the user's device of choice, including browser, Windows, Apple iOS and Android apps.

Strengthen the Service Delivery Chain through Integration

Mobile workers not only need access to technical information, they also need the ability to seamlessly report back on the outcomes of the work, be that job completion or a parts request.

AnswersAnywhere integrates with Salesforce Field Service so parts data such as part codes, descriptions and part quantities can be passed seamlessly back to the app or website without navigating away from the job or work order.

Have Questions? We’ve Got Answers!

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