AnswersAnywhere makes mobilizing technical knowledge fast, easy and cost-effective. In many field service organizations, important servicing and technical information is locked up in corporate silos, making it difficult for technicians to access it while in the field.
AnswersAnywhere identifies and captures this disparate data to create a mobile knowledge base, giving technicians access to the critical knowledge they need when they need it most.
Initiating a knowledge base project is a formidable and time-consuming task for any corporation. This is why we’ve created The Discovery Workshop, a cost-effective consulting engagement that includes identifying, evaluating and organizing all of the knowledge trapped in disparate formats and corporate silos within your organization.
The result is a comprehensive Discovery Report and fully functional AnswersAnywhere proof-of-concept technical knowledge base.
Medical Device Manufacturers
Servicing medical equipment is unlike any other industry in field service. New challenges emerge as the market grows increasingly competitive, new regulations are ushered in, and medical equipment grows more complex.
AnswersAnywhere will deliver compliance knowledge when and where medical device technicians need it. Ensure accuracy, improve first-time fix rates and decrease equipment downtime and cost.