Services

We Excel at Knowledge to Know-How

Our Knowledge Experts are here to solve any technical information need, whether it’s repurposing technical data, streamlining mobile delivery of information to field service teams or providing best practices for organizations.

Discovery Workshop

Creating and deploying a mobilized technical database requires a unique blend of people, process and technology that few corporations possess internally. The Discovery Workshop guides clients on the path to success while avoiding the stress, delays and unforeseen costs typically associated with these types of projects.

Our Knowledge Experts identify, evaluate, and organize existing knowledge trapped in disparate formats and corporate silos within your organization. After completion of the Discovery Workshop, clients will receive a comprehensive report that includes recommendations on best practices, ROI analysis, and a fully functional AnswersAnywhere proof-of-concept from a subset of the customer’s products.

Consultancy

Is your organization in need of an information transformation? When it comes to improving knowledge delivery, sometimes the hardest part is knowing where to start. Our consultancy specialists can help you assess your company’s knowledge needs, review processes, identify inefficiencies and recommend opportunities for improvement.

The result will be a tangible action plan you can implement to achieve streamlined knowledge delivery and targeted operational efficiency.

Mobile Working

Being in the field can look very different depending on the service organization, but one thing is for certain — having access to technical documentation while on site is mission critical to getting the job done right.

AnswersAnywhere mobile apps will ensure your technicians have access to the important technical and parts data they need directly from their mobile device. Our apps are native and offline-enabled, overcoming any connectivity issues. Responsive technology and availability for iOs, Android and Windows mean your technicians can use the apps on their device of choice.

Data Conversion

Documents and other data in many different formats can be a major issue when delivering knowledge to end users. The Infomill team can take almost any format of data and, using specialized in-house tools and industry leading experts, convert it into a consistently formatted knowledge base.

Source content may be in PDF, MS Office formats or even a scan of hard copy documentation. Parts information may be provided as electronic documents or as a complete dump from a parts database. This source is taken and repurposed without changing the content and delivered back to the end user using AnswersAnywhere or through data services, ensuring that all data required is available at the point of need.