Supercharge ServiceMax with Parts and Technical Knowledge
Imagine your field workers and support staff having immediate access to all the installation, servicing, and parts knowledge they need onsite, directly from their ServiceMax work order. Integrating AnswersAnywhere gives them just that!
With a click of a button, workers can gain immediate access to a knowledge base for the down equipment, accurately identify parts and automatically drop the part number and quantity needed directly into their ServiceMax work order.
Wrong diagnosis and incorrect parts orders are reduced, equipment uptime is increased and your customers are happier.
“ServiceMax customers are large companies servicing complex assets supported by thousands of field service engineers and technicians around the globe. Our joint solution with AnswersAnywhere enhances the productivity of these field workers by providing mobile access to technical information and parts catalogs. The result is better knowledge management for our front-line workers, and better service execution.”
-Gabriele Bodda, Vice President of Product Management, ServiceMax
An Important Piece to Your Digital Transformation Puzzle
In many companies, the installation and servicing specifications are found in a series of disparate documents, part lists, exploded diagrams, databases and product images totaling hundreds (or hundreds of thousands) of pages. This knowledge would be helpful to field workers when onsite with a customer, but they rarely have convenient access to it.
AnswersAnywhere solves this problem with a combination of skilled content transformation experts and proprietary, industry-leading tools and AI to help your company identify, organize, and mobilize valuable information so your field service team can readily access it.
Demo on Demand: Watch AnswersAnywhere + ServiceMax in Action
AnswersAnywhere features full, bi-directional data exchange with ServiceMax, so technicians can access relevant parts, installation and servicing knowledge directly from their work orders. Without leaving ServiceMax, technicians can access AnswersAnywhere to view the knowledge base for the down equipment. To order a part in the AnswersAnywhere knowledge base, the technician can automatically drop the part number and quantity needed directly into their ServiceMax work order.
AnswersAnywhere works online and offline and is available for browser, Windows, Apple iOS and Android apps.
White Paper: Knowledge = Field Service Profits
Field service executives are quickly realizing that knowledge management is a must-have if they wish to remain competitive. Leveraging knowledge tools help organizations outperform their peers in key metrics such as customer retention, SLA compliance, and first-time fix rates.
If your company is new to knowledge management, our joint white paper with partner ServiceMax will provide insight into launching a knowledge management initiative and building a financial case for investing in a knowledge solution.
SmartParts Catalogs Simplifies the Service Parts Process
- All the parts knowledge you need onsite, right from your ServiceMax app. Side-by-side exploded diagrams and parts lists, prices, part numbers, images and more.
- Once the correct part is identified, add the part number and quantity directly to your ServiceMax work order.
- Online/offline access to parts catalogs ensures engineers always have access, no matter what the connectivity.
- Check stock availability, find replacements for obsolete or unavailable parts, create and save to favorites lists, and quickly search by model, part number, keyword.
- Groundbreaking technology utilizes AI to transform existing sources into an intelligent, interactive knowledge base.