AnswersAnywhere for the Medical Device Industry

Increase efficiency, reign in parts-related costs and drive equipment uptime.

As medical devices become more complex, minimal downtime becomes even more critical for saving patient lives.

AnswersAnywhere gives your field service team and technical support staff the mobile parts and product information they need to get medical equipment up and running faster.

With AnswerAnywhere, your team can:

Maximize device uptime

Improve fix rates by solving device issues the first time, eliminating incorrect orders and reducing repeat visits.

Prepare for the silver tsunami

Retain and mobilize expert knowledge, support new hires and empower 3rd party workers.

Decrease service costs

Improve fix rates by solving device issues the first time, eliminating costly incorrect parts orders and reducing repeat visits.

Eliminate Incorrect Parts Orders with AnswersAnywhere SmartParts Catalogs

Incorrect parts orders cost a medical device company. Not only do they guarantee a follow-up visit and longer equipment downtime, but the parts used in medical equipment is often complex, specialized, and expensive.

AnswersAnywhere is the fastest and most cost-effective way to maximize uptime and reign in parts related costs and waste.

Integrates to Create a Seamless, Single Source of Truth

AnswersAnywhere integrates with leading field service management providers, including ServiceMax and Salesforce Field Service.

Engineers can access relevant parts and technical information from within the FSM system and add parts and quantities directly to the work order for fool-proof parts ordering every time.

Support 3rd Party Workers While Increasing Compliance and Security

Data Segmentation lets field service managers control access to parts and service knowledge within AnswersAnywhere by user. Access can be limited by products, brand, date or length of time and more.

Powerful analytics deliver user and product data directly from the field, allowing managers to monitor information access, identify areas for additional training and understand behaviors that contribute to KPIs like first time fix rates and mean time to repair.

Have Questions? We’ve Got Answers!

Fill out the form to request a demo, learn more about available integrations or inquire about partnership opportunities.

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