Medical Device

Knowledge Management for an Industry That Demands Reliability and Efficiency

Servicing medical devices is perhaps the most challenging of any field service.  AnswersAnywhere helps medical device companies achieve compliance, increase equipment uptime and lower service costs.

Our knowledge engineers work with your staff to capture disparate information and raw data from all over your company to create an interactive, trackable, and mobilized knowledge base to your field service technicians. The results are:

  • 19% increase in first-time fix rates
  • 10% reduction in service costs
  • $50,000 average saved per year, per technician
  • Online/offline capability
  • Continuous optimization to ensure compliance

A Single Source of Truth for Medical Device Companies

AnswersAnywhere is a unique combination of people, process and technology that delivers technical and parts knowledge online or offline. This means accelerated fault diagnosis and resolution, improved compliance, increased customer satisfaction and greater profitability for your organization.

We call AnswersAnywhere “The Single Source of Truth” because our knowledge engineers identify and capture disparate information and raw data from all over your company to create the AnswersAnywhere knowledge base. We then keep the knowledge base continuously optimized, so you can be sure your technicians have access to the most up-to-date knowledge available to comply with regulations.

Service, Satisfaction and Compliance. Made Easy.

AnswersAnywhere is designed to help field service managers in the medical device sector comply with IQ, PQ and OQ by meeting strict FDA and ISO regulations that require installation and servicing documentation to be available at all locations worldwide. In addition, out of date documents are immediately removed to prevent unintended use.

Putting an AnswersAnywhere Single Source of Truth into the hands (literally) of a field service technician increases first-time fix rates and appointments per technician while decreasing average time spent onsite and incorrect part orders.

Your Knowledge, Made Better. Your Customers, Made Happier.

Our knowledge engineers convert and transform your technical information, giving your field service technicians mobile access to break/fix, installation and troubleshooting knowledge on even the most complex equipment.

Types of Knowledge Our Experts Transform:

  • Product Guides
  • Installation and Service Manuals
  • CAD Drawings 2D and 3D
  • Interactive, Hot-linked Exploded Diagrams
  • Part Lists
  • Service Information
  • Fault finding, technical data, product notices, safety bulletins
  • Product and Parts Availability
  • Product and Parts Images
  • How To Videos
  • Price Lists

Formats Supported: Hard Copy, PDF, JPEG, PNG, BMP, TIFF, SQL and MS Word, PowerPoint, Excel, Publisher

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READY TO TALK?

Find out how AnswersAnywhere can improve compliance and eliminate incorrect parts orders for your organization.