“If we’re quicker on a job, it’s better for the customer and cheaper for us. Our engineer is available for his next job. That’s a massive timesaving and therefore, we’re more profitable.”
That’s the view of Gavin Young, Service Delivery Manager at HomeServe.
We caught up with Gavin to understand how AnswersAnywhere was making a difference to HomeServe’s gas servicing and boiler repair operations. We wanted to learn how, and why, such a huge household name had utilized our software, with customer care at the forefront.