Infomill, a leading provider of knowledge solutions for field service technicians, has been recognized as one of four IDC Innovators in the field service market. The new report, “IDC Innovators: Field Service for Manufacturing 2017” profiles field service vendors who specialize in manufacturing and offer an innovative technology, groundbreaking new business model or both.
According to Jonathan Ralphs, CEO, Infomill was selected because of its AnswersAnywhere Knowledge-as-a-Service which combines people, process and technology to convert, deliver and continuously optimize the knowledge required for field service organizations to increase customer satisfaction, shorten field visits and drive efficiency, accuracy and profitability. Ralphs said that the types of knowledge that Infomill knowledge experts convert include hard copy and PDF documents, service manuals, schematic drawings, exploded diagrams, part lists, product descriptions and alerts, database output, images and videos.
“We are gratified that AnswersAnywhere has been recognized as an innovative solution in the highly competitive field service market. Because AnswersAnywhere is a Knowledge-as-a-Service, we can help our customers create and deploy a sophisticated field service knowledge base in weeks rather than months,” Ralphs said.
Knowledge Management Solutions to Improve Customer Satisfaction
About Infomill: For the past 21 years, Infomill has been focused on repurposing data to create revolutionary aftermarket production support tools that reduce repeat service visits and drive up customer satisfaction for field service organizations. Infomill has a pedigree of successful aftermarket information projects with multi-national companies in HVAC, aerospace, mass transit, materials handling and other knowledge-critical sectors. Infomill is located in Derby, UK and Seattle, USA.
International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,100 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries.