2017: A Year of Field Service Knowledge Innovation


January 1st is right around the corner! Infomill has already started looking ahead at 2018 and excited for what the next year has in store for our solutions, AnswersAnywhere and PartsArena. But we don’t want to wish away 2017 too quickly. It’s been a year of Field Service Knowledge innovation here at Infomill, and we couldn’t be more pleased or proud with all we’ve accomplished.

Infomill’s Knowledge Management System Named an IDC Innovator

In October, Infomill was recognized as one of four IDC Innovators in the field service market. We were delighted to be chosen for AnswersAnywhere, our Knowledge-as-a-Service which combines people, process and technology to convert, deliver and continuously optimize the knowledge required for field service organizations to increase customer satisfaction, shorten field visits and drive efficiency, accuracy and profitability.

The report, “IDC Innovators: Field Service for Manufacturing 2017” profiles emerging field service vendors who specialize in manufacturing and offer innovative technology, a ground-breaking new business model or both.

ServiceMax Partner Certification Completion of Knowledge Management System

Infomill announced in September its Partner Certification and integration with ServiceMax, a leader in field service management. The partnership enables GE Digital to offer AnswersAnywhere to its ServiceMax field service customers worldwide. The integration will empower field service technicians by providing them with online and offline access to the decision-making information they need without navigating away from ServiceMax or researching solutions through hundreds or thousands of pages of documents and databases.

Integration was our Word of the Year

Infomill formed many strategic partnerships over the course of the year, completing integrations with several field service management software companies and our mobile knowledge solutions. Driven by the need to reduce costs and provide excellent customer service, service organizations are increasingly recognizing integrated software solutions as the key to revenue growth, customer satisfaction and competitive differentiation.

Proud Sponsors at Field Service Fall

We were very pleased to announce our sponsorship and presence at Field Service Fall this year. The service and support conference was held this September at the stunning Amelia Island Plantation in Florida. Over the course of 3 days, we gained insights into the common challenges and new trends emerging in the industry, while also connecting with others who share our passion for field service.

A New Face at Infomill

2017 started off with a bang as Infomill brought on board a new VP of Sales and Business Management to oversee the company’s expansion into North America. Bo Wandell brought with him a wealth of experiences, having held executive level positions with a number of technology companies ranging from start-ups to global enterprises.

Wandell says, “The interest Infomill and AnswersAnywhere attracted in the field service industry this past year has truly been exciting. I am looking forward to 2018 as we continue to forge strategic partnerships and help leading field service organizations deliver even higher levels of performance and profitability”.

We Must Be Doing Something Right!

In July, we released our new AnswersAnywhere video. To date, the video has received over 19,500 views on YouTube (we promise, those haven’t all been from Infomill employees). The two-minute animation provides insight into the AnswersAnywhere process of transforming customers’ existing technical information, as well as giving a brief demonstration of how the solution works. If you haven’t already, watch now for a better understanding of this powerful Knowledge-as-a-Service solution.

2017 has truly been a year of innovation and integration at Infomill. These are just a few of the many exciting accomplishments we’ve achieved this year. However, we’re not ones to rest on our laurels, and we are already looking ahead to the new year and how we can continue helping service organizations achieving their business goals through our Field Service Knowledge solutions. Stay tuned for some exciting announcements in 2018!