Case Study: Laundry Innovator WASH Enhances Customer Experience

Overview

When laundry powerhouse WASH Multifamily Laundry Systems realized that a lack of access to accurate parts and technical information hindered efficiency and accuracy within their support organizations, they turned to AnswersAnywhere to create a mobile “single source of truth” for their field service technicians and customer support staff.

“The feedback from new hires, as well as their managers, has been tremendous. Some of our top users are new technicians. By finding the information they need fast and having that reassurance that the servicing documentation and parts information is WASH-approved, new technicians can complete more fixes on their own the first time.”

– Angie Alvarado, National Director of Operations Central Service, WASH