Increase efficiency, reign in parts-related costs and drive equipment uptime.

As equipment become more complex, minimal downtime becomes even more critical for field service organizations to maintain that competitive edge.

AnswersAnywhere integrates with Salesforce Field Service to give mobile workers and technical support staff the mobile parts and product information they need to get equipment up and running faster.

With AnswerAnywhere, organizations can:

heart-rate-monitor

Maximize device uptime

Improve fix rates by solving asset issues the first time, eliminating incorrect orders and reducing repeat visits.

wave

Prepare for the silver tsunami

Retain and mobilize expert knowledge, support new hires and empower 3rd party workers.

revenue

Decrease service costs

Improve fix rates by solving device issues the first time, eliminating costly incorrect parts orders and reducing repeat visits.

Eliminate Incorrect Parts Orders with AnswersAnywhere PartsID Catalogs

Incorrect parts orders cost a field service organization. Not only do they guarantee a follow-up visit and longer equipment downtime, but parts are becoming increasingly more complex, specialized, and expensive.

PartsID Catalogs from AnswersAnywhere ensures accurate parts ordering every time. Side-by-side parts lists and exploded diagrams make parts identification quick and easy. Once the correct part is selected, it can be added directly to the work order in Salesforce Field Service, streamlining the parts ordering process and eliminating room for error.

Our Customers

Integrate to Create a Seamless, Single Source of Truth

Integrating AnswersAnywhere with Salesforce Field Service gives mobile teams a custom-built, industry-specific knowledge base that is designed specifically for existing technical and parts data.

Knowledge articles held in Salesforce Knowledge are also delivered to AnswersAnywhere to create an unparalleled Single Source of Truth for field service. 

Support 3rd Party Workers While Increasing Compliance and Security

Data Segmentation lets field service managers control access to parts and service knowledge within AnswersAnywhere by user. Access can be limited by product, brand, date, length of time and more.

Powerful analytics deliver user and product data directly from the field, allowing managers to monitor information access, identify areas for additional training and understand behaviors that contribute to KPIs like first-time fix rates and mean time to repair.

Have Questions? We’ve Got Answers!

Fill out the form to request a demo, learn more about available integrations or inquire about partnership opportunities.

Request Demo