Over 200 HVAC companies around the world rely on AnswersAnywhere to empower their field service teams with the parts and technical knowledge they need to get equipment up and running quickly and accurately.
Thanks to unique features like continuous optimization and offline capability, our customers know their field service technicians have access to the most up-to-date, accurate information available. Anytime. Anywhere.
Knowledge is a Service, not just a Solution.
AnswersAnywhere is not just a solution. It’s a full service that begins when our knowledge experts break down information silos within your organization to capture disparate knowledge and raw data. The result is a sophisticated, mobilized knowledge base delivered to your field service technicians’ mobile device.
We then take responsibility for keeping that knowledge base updated throughout the length of the contract, so you can be confident your technicians have access to the most up-to-date, accurate information available.
Success Story: How The Automobile Association (AA) Home Service reduced time on site, increased fix rates and decreased technical support calls with AnswersAnywhere.
One of the UK’s most trusted brands, The Automobile Association (AA), provides cover for home and heating emergencies and maintenance as part of the AA Insurance Services. They were in search of an integrated knowledge solution that would drive field service technician efficiency and provide high levels of customer service. To achieve this, they turned to AnswersAnywhere and Solarvista. The result was a significant improvement to overall productivity.
Types of Knowledge Our Experts Transform:
- Product Guides
- Installation and Service Manuals
- CAD Drawings 2D and 3D
- Interactive, Hot-linked Exploded Diagrams
- Part Lists
- Service Information
- Fault finding, technical data, product notices, safety bulletins
- Product and Parts Availability
- Product and Parts Images
- How To Videos
- Price Lists
Formats Supported: Hard Copy, PDF, JPEG, PNG, BMP, TIFF, SQL and MS Word, PowerPoint, Excel, Publisher