The word “recession” seems to be on everyone’s minds at the moment. While it is nearly impossible to predict the exact timing of an economic recession, most experts agree that, due to the Covid-19 pandemic, there is one in the near future. With the threat of a recession looming, it might be tempting for your organization to cut corners and pinch pennies. It’s always a good idea to routinely examine and curtail costs, but now is the time to be on the offensive, not the defensive.
In a guest blog for the Service Council, AnswersAnywhere Vice President Bo Wandell explores why knowledge management is one of the best recession-proofing tools for field service organizations.