AnswersAnywhere is reinventing the way we think about knowledge management. Unique offerings that you won’t find in any other field service knowledge management solution. All designed to drive efficiency, accuracy and profitability.
AnswersAnywhere is more than just knowledge management. It’s a complete, outsourced solution that provides the people, process and technology needed to transform disparate technical and parts information into a mobilized knowledge base purpose-built to address the needs of service organizations.
Fail-Proof Parts Ordering
AnswersAnywhere features Parts Catalogs that combine every piece of parts information into a single pane. Integrated exploded diagrams and parts lists let engineers quickly and accurately identify the correct part, locate part numbers, view part images and add parts directly to a work order or pick list, eliminating costly and incorrect parts orders.
All Your Knowledge in One Place
AnswersAnywhere consolidates technical content from multiple sources and provides it to you field service team in a single, mobile, searchable format. Technicians can quickly search through hundreds (or hundreds of thousands) of sources of information, including service manuals, technical bulletins, parts lists, product and parts availability, pricing information, interactive exploded diagrams and how-to videos.
No internet connection? No problem! Thanks to online and offline modes, AnswersAnywhere works where other mobile knowledge bases don’t. Wherever your field service team is working, whatever the signal, they’ll have immediate access to all the technical and parts information they need to complete the job.
Always Accurate and Up to Date
Creating a knowledge base is only half the battle. It must also be kept up to date in order to stay useful. Therefore, AnswersAnywhere’s experts also keep your knowledge base updated and optimized for the length of the contract. Customers can receive daily, weekly or monthly knowledge updates and optimization so your team can be confident they’re receiving the most accurate information available.
The AnswersAnywhere motto is “Speed to Knowledge”! Most knowledge management projects fail in the first stages of development. Our knowledge experts aim to have your initial knowledge base delivered within 90 days of project launch. Meaning you can avoid unsuccessful initiatives, unforeseen costs and behind schedule projects.
Control Who Sees Your Data
AnswersAnywhere knowledge segmentation lets field service managers control access to parts and service knowledge based on audience. Access can be limited to specific products or a much larger subset. Managers can also include an “expiration date” that allows individuals to access information for a certain length of time, even if it has been downloaded to a mobile device. Perfect for companies that employ 3rd party service providers or work with highly sensitive information.
AnswersAnywhere Data Insights delivers real-time data directly from the field to drive your team toward more effective outcomes. Product and journey analytics give you complete insight into your knowledge base, helping you identify the behaviors that contribute to KPIs like first time fix rates and mean time to repair.