More Answers for Your Team. Less Stress for You.
The Discovery Workshop Makes Mobilizing Your Technical Knowledge Fast, Easy and Cost-effective
Creating and deploying a mobilized technical knowledge base takes a concentrated and sustained effort in order to be successful. We’ve created the AnswersAnywhere Discovery Workshop to help our customers achieve success while avoiding the stress, delays and unforeseen costs typically associated with knowledge management projects.
The Discovery Workshop is led entirely by AnswersAnywhere Knowledge Experts. It results in your field service technicians accessing hundreds (or hundreds of thousands) of pages of installation, servicing and product information on their mobile device.
Let Us Do the Work for You
Our Knowledge Experts assume responsibility for the majority of the knowledge base project, including identification, evaluation and organization of the knowledge that is trapped in disparate formats and corporate silos:
|Phase 1||Phase 2||Phase 3||Phase 4|
|Pre-visit video conference with Customer Project Manager||Identify and email Key Contacts within corporate departments responsible for source content||AnswersAnywhere Knowledge Expert creates cloud-based Discovery Process Template detailing Customer’s product set and establishes cloud-base Source Content Repository||Customer receives comprehensive Discovery Report and fully functional AnswersAnywhere Proof-of-Concept from a subset of your organization’s products|
|Sign NDA and establish security protocols||Pre-visit video conference with Key Contacts (typically lasting 30 minutes)|
|Schedule workshop (typically two to four weeks in advance)|
What Does the Discovery Workshop Deliver?
After the completion of the Discovery Workshop, you’ll receive a comprehensive Discovery Report that includes:
- Recommendations on best practices related to knowledge development, delivery, use, measurement and analysis.
- Documentation of knowledge needs and sources
- Knowledge base taxonomy
- Key Performance Indicators and data sources for measurement
- Return on Investment Analysis
- Fully functional AnswersAnywhere Proof-of-Concept
Let Us Lead the Way to Better Knowledge Management
Did you know that Aberdeen Group estimates it takes field service organizations 12 days on average to publish just one new article for a knowledge base? Knowledge management requires a unique blend of people, process and technology that few corporations possess internally.
The AnswersAnywhere Discovery Workshop takes the stress out of creating a mobile knowledge base, so you don’t have to worry about lack of experience, technology, time or executive level support.
READY TO TALK?
Take the first step towards your mobile knowledge base with a free cost analysis.