AnswersAnywhere Data Insights delivers product and journey analytics directly from the field to drive your team toward more effective outcomes.
Understand why your engineers succeed
To make the best, most informed decisions, you need access to all relevant data at your fingertips.
Data Insights leverages powerful analytics to provide you with unprecedented insights into the field. Identify the behaviors that contribute to key performance indicators (KPIs) like first time fix rates and mean time to repair.
Guide your team to more successful outcomes
Data Insights allows you to easily access product, knowledge and user data, perform predictive analytics and gain a deeper understanding into service calls to make more informed business decisions.
Discover weak points in your knowledge base, locate gaps in parts and technical knowledge, and quickly detect areas and actions for your organization to provide additional support to your field service team.
Data Insights is available to all AnswersAnywhere knowledge base customers.