Digital twins and 3D instructions are becoming used widely by industry-leading manufacturers. Organizations realize the potential of these visual disrupters to enhance every part of the service chain.
Specifically, executives are turning to 3D instructions to address many of the field service industry’s challenges, including the Silver Tsunami, talent shortages, skills gaps, and increasing customer demands.
3D instructions allow end-users to interact with a highly visual digital twin of the installed or serviced product. Here are just a few of the benefits this disruptive technology can deliver to organizations:
1.) Increases Comprehension
3D instructions give field service technicians the ability to interact with a digital twin of a product while following a series of animated steps that bring the product to life. Technicians are visually instructed on the installation or repair procedures and, unlike instructions videos or 2D diagrams, they can see it from any angle they wish, pan out and zoom to areas of interest.
This can mean fewer misunderstandings, mistakes and ultimately improve the understanding of the procedure needed to service the asset.
2.) Bridges Skill Gaps
As discussed above, 3D instructions improve comprehension. While this is helpful for all technicians servicing a product, it is instrumental in upskilling new hires who are still finding their field service sea legs.
3D instructions can relay information so that NextGen technicians are comfortable with demonstrating processes in a clear, easy-to-understand way while lessening the burden of training on more experienced staff.
3.) Overcomes Language Barriers
Field service is a global industry, and many companies have offices all over the world. Servicing, installation, and repair manuals often need to be translated into several different languages.
However, unlike traditional text-heavy documents, 3D instructions deliver information visually and include very little, if any, text. As a result, there is far less to translate, and users from different languages can benefit from the same animation, leaving less chance that critical information will get lost in translation.
4.) Enables Self-Service
We’re living in a do-it-yourself age. If a piece of equipment breaks, we’re far more likely to “google” a fix first before we call technical support. Customers want to play a more prominent role in their service experience, with the pandemic accelerating demands for self-service in the last year.
3D instructions create more opportunities for self-service by delivering the knowledge needed for basic fixes and frequent installation and repair issues. 3D instructions return information more efficiently by providing the visual elements lacking in traditional 2D PDF-based instructions, which can be challenging to interpret.
5.) Reduced Time to Market
Most executives agree that delivering knowledge to technicians on site is critical to service excellence. However, many service organizations focus on implementing complex, expensive and time-consuming initiatives instead of focusing on how they can leverage siloed information by repurposing and mobilizing it.
3D instructions do just this by reusing existing CAD data that has already been designed, published, and approved. Because of this, the time to create and mobilize 3D instructions compared to videos, animations, or even 2D drawings is significantly less.
Working with a provider who can create and manage the 3D instructions will further improve time to value, reduce costs and avoid overburdening internal staff and resources.
6.) Increases Efficiency
It’s no secret that service efficiency is directly related to a technician’s access to knowledge. Imagine the effects on efficiency if that knowledge came in the form of 3D instructions? It will soon be the tool of choice in a field service technician’s toolbox because it means having instant access on-site to servicing, installation, and repair knowledge, all delivered through a visual, interactive interface.
3D instructions allow technicians to save precious time searching through shared files, pages of PDFs, calling technical support, or worse – calling a busy, more experienced technician for help. Not only do they speed up job completion and first-time fix rates, but the best 3D instructions will also decrease incorrect parts orders.
3D instructions are a rapidly growing trend that can bring the above benefits to companies in the short, medium and long-term. To remain competitive, the time to start implementing this new and disruptive technology is now.
Ready to learn more about leveraging 3D instructions to transform service for your field service organization?