How to Motivate Your Field Service Millennials

You’re losing your experienced workforce to retirement and recruiting younger workers. Millennials might seem like a whole different breed and there’s no doubt they are shaking up the way businesses operate!

Born between 1981 and 1996, Millennials (Generation Y) are now well-established in the workplace. They’ve grown up in a fast-paced, digital environment – very different from the earlier internet-free, job-for-life culture.

Every generation has its own strengths and weaknesses. Millennial strength is learning digital tools quickly. Considering the massive digital transformation that field service is currently undergoing, this is a fantastic opportunity for organizations!

Of course, Millennial workforces aren’t without their weaknesses and organizations are feeling those frustrations.

Many Millennials lack the in-depth knowledge needed for their role. It’s not their fault – they just haven’t had the opportunity to build up the years of experience their older colleagues have.

With the growth of machine learning and Artificial Intelligence, “human” research into problems will diminish. Perfect for Millennials! But until such technology is common-place, younger engineers will “Google” for an answer (unless they’re working with a more knowledgeable colleague). Where else can the answer come from?

Even more frustrating is that Millennials change jobs more often than any other generation. They are twice as likely to leave a job after two years and are more eager to “move up or move on” than their predecessors. In a recent survey, two-thirds of Millennial respondents said the “right” amount of time to stay in a role before being promoted or searching for a better opportunity was less than two years and a quarter said less than 12 months.

So, you risk building up knowledge in their heads, only to lose it again!

Develop Your Business the Millennial Way

Millennials are your workforce now – embracing them (and the tools they need) will enhance your productivity and put you ahead. Here are some simple actions to consider:

  • Make time for regular team feedback so that learning can be shared.
  • Buddy Millennials with older engineers (while you still have them!). Not only will this help foster camaraderie in the workplace, but it is a way to capture that valuable tribal knowledge from your more experience workers.
  • Collate your knowledge onto a shared drive, so workers know where to go for answers and won’t resort to “Google”.
  • Make your organization a great place to work – Millennials value emotional intelligence and a healthy work/life balance.
  • Involve younger engineers in shaping your future field service systems and let them know their input is valued. The worst think you can do is treat Millennials like “kids”. They have a unique set of strengths and want to feel respected.

Of course, the ultimate solution is a mobile, digitized knowledge management system that holds all the technical information they’ll ever need to access. It plays to the strengths of Millennials 100%.

By taking smaller steps now, you’ll be better placed when you’re ready to develop a more advanced system.

Want to learn more? Check out our infographic on how to get the best out of Millennials!

Combating the Challenge of an Aging Workforce

We’re all getting older…

Something we’re hearing time and again from customers is the challenge of an aging workforce.

I spoke to an attendee at Field Service USA last month who told me how at his company, all the complex technical questions went to a handful of people who had decades of know-how in their head. Unfortunately, these people will all be retiring soon.

His story probably sounds familiar to you. Every company is grappling with this same question: How do you extract the information from their heads and into the hands of less-experienced, junior colleagues?

Yes, the Baby Boomers are retiring and there’s nothing we can do about it. But you can prepare for the changes this will have on your service organization and surf this wave successfully.

Develop your plan now.

The worst thing you can do is ignore the situation.

Get key people in your organization talking about this. What knowledge does our organization hold in manuals and other sources? And what resides only in the heads of our ageing workforce? Who are our aging Knowledge Gurus and what are the common questions they get asked?

Can older engineers help you extract their knowledge through workshops, mentoring and coaching programs? Is there a way to turn their knowledge into how-to videos? In fact, according to Forrester Research, 75% of employees would prefer to watch a video rather than read an email or web page.

A danger with these plans, of course, is if the younger engineer leaves you’re back to square one. Millennials are twice as likely to leave a job after two years and they’re only half as likely to be employed by the same company after 10 years.

This is why diversifying your field service workforce with new hires that include mature workers is a great idea.

One of the most important steps you can take right now is starting a project to collate all your knowledge from various departments and put it in one place. That might simply be on a wiki or shared drive for now or it could be something like AnswersAnywhere.

But by just starting the first steps, you’re already ahead of many!

Want to learn more about how you can address the talent gap and surf the silver tsunami? 

The Take-Away from Field Service Palm Springs? It Doesn’t Have to be Complicated!

Field Service USA is over and we’ve waved good-bye to gorgeous Palm Springs (and its 100° Fahrenheit heat) for another year. As always, the event proved to be chock-full of great discussions, insightful sessions, eye-opening innovations… and flamingos of course!

Knowledge Management emerged as a big theme this year, both on the expo floor and during the sessions. It’s no wonder – 62% of executives attending Field Service said they planned on investing in knowledge management within the next 24 months!

Jonathan Ralphs, CEO of AnswersAnywhere, joined Microsoft’s Clayton Fernandez, Johnson Control’s Pat Foley, Tokyo Electron’s Ed McMurray during Day One of Field Service to discuss the latest tools and best processes for effective knowledge management.

What Does it Take to Make Knowledge Management Work? Quite a lot!

One of the first questions brought up on the panel was “What exactly is involved to make knowledge management work?” The unanimous answers seemed to be: Quite a lot!

As Jonathan explained, knowledge management requires a combination of people, processes and technology in order to be successful.  It’s too easy to underestimate what’s involved and over-promise on results. In fact, most KM projects undertaken by corporations fail because of the complexity and volume of work that might be involved.

The panelists agreed that a KM project is more than just choosing platforms and technologies; it’s about understanding the required outcomes and working back from that to determine how to achieve them with whom.

A member from the audience asked who typically leads the knowledge management initiative within an organization. Pat and Ed both observed that usually the responsibility is assigned to one individual; however, it’s typically given on top of other responsibilities, making it difficult to prioritize knowledge management.

This may not always be the case though. As organizations begin to recognize the importance of knowledge management, Jonathan predicted that it wouldn’t be long until the position of Chief Knowledge Officer becomes as commonplace within corporations as Chief Executive Officer and Chief Financial Officer.

Where in the World Do You Start?

Another important discussion on the panel was where someone should start with their KM strategy. Jonathan stressed that implementing knowledge management doesn’t have to be complicated, “Like any new project, break it down into its essential parts and ensure that stakeholders are involved from the very beginning. Don’t become too ambitious too soon; better to have lower expectations and build out one piece well rather than going all-out straight away.”

Where do I start? is a question that we get all the time at AnswersAnywhere. Knowledge management can feel like an overwhelming task that often leaves people wondering where to begin. During the panel, Jonathan advised starting with the major pain points:

  • Identify which groups of products are taking up more time and costing more to support
  • Measure these product support costs (against the average).
  • Start with the field service end and work back to identify which steps of the product support process is causing the bottleneck.
  • Determine what is required to free this bottleneck and together with stakeholders and field engineers, discuss what the priorities need to be
  • Agree to a pilot including some or all of the ‘difficult’ group of products and agree a realistic plan to deliver this initial phase
  • Deliver the pilot with training and support. Measure the outcomes and compare to the starting point.  If successful, these will be important to work up the business plan to take to the next stage.

 

Jonathan concluded his advice with this: “Let me give you an example. Recently I had a discussion with a service company that wanted to reduce their call outs to fix their customers broken-down cars. We implemented a pilot in the call center with 20 basic questions for the agents to ask the customer as a form of basic triage. Used 20 agents for the trial – a cross-section including those with NO car experience so they couldn’t use their own ‘expertise’ – and gave them very basic training. They ended up reducing call-outs by 75%!”

What’s Next for Knowledge Management?

Wrapping up the session, the panel discussed where they saw knowledge management going in the future. The panelists agreed they saw a blending of the lines between the different technologies and systems that gives a seamless experience without toggling from system to system.  For example, creating a ‘hybrid’ KM where the service tech has a 360 degree view of the customer, the product and all knowledge relating to it, all in one place through one interface.

Jonathan also added that knowledge management should be always available, even offline where feasible, and present the latest ‘approved’ knowledge so the field service tech can close the job faster and accurately.

As for final thoughts on knowledge management, Jonathan concluded that he hoped the take away from the session would be one thing: “It doesn’t have to be complicated!”

Want to learn more about implementing a Knowledge Management initiative? Let’s talk!

Speed to Knowledge: The secret to knowledge management in the MedTech industry

Last week, I had the pleasure of attending Field Service Medical Device in San Diego, CA. The event provided an endless supply of in-depth conversations regarding the pains that Med-Tech companies were facing in the field. One topic that came up again and again was the need for engineers to have better access to technical information while on site.

One service director I spoke to was lamenting the amount of time his field service engineers spent searching for the correct piece of information. He made a great comment that probably rings true for a lot of medical device field service organizations: if you put an experienced field service engineer in a room with a broken piece of equipment, most likely they would eventually get that broken machine up and running again. However, he continued, that’s not how field service works.

Efficiency is the Name of the Game

The attendee makes an excellent point that I’m sure we can all agree with: When it comes to MedTech field service, efficiency is the name of the game… and efficiency doesn’t happen without access to knowledge.

Did you know that field service organizations incur $1.68M of unnecessary costs per year due to lack of access to knowledge? It’s easy to read this statistic and think the solution is simply to give your engineers access to knowledge. However, simply giving them all the knowledge they need isn’t enough to deliver efficient service.

Many organizations recognize that their engineers need more efficient access to knowledge. However, too many focus on the publishing and creating of new knowledge. While the creation of new knowledge certainly has its place within an organization, this is definitely not the most effective approach.

In KMWorld’s 2016-17 Knowledge Management Survey, 56% of corporate executives said the main challenge to developing and delivering a knowledge base is the fact that knowledge sharing is not integrated into their staff’s daily work regime and the required information is locked up in enterprise silos. Couple this with the fact that it takes 12 days for field service organizations to create just one new knowledge base article and you can see why creating new knowledge is not the efficient solution it might first appear to be!

If Creating New Knowledge Isn’t the Answer, then What Is?

A much-more efficient approach for field service organizations intent on getting knowledge to their engineers is to focus on the delivery of existing knowledge which already has been created and validated by internal departments.

Virtually every corporation has an enormous amount of valuable explicit knowledge locked up in departmental silos in the form of paper based documents, PDFs, product and installation manuals, service notices, training materials, part lists, images, 3-D renderings, exploded diagrams and databases.

In short, why recreate the wheel when all the information that your engineers need to do their job efficiently already exists?

Of course, it simply isn’t enough for field service engineers to have access to the information needed to fix a piece of equipment. They also need to be able to quickly search and locate the information they need while on site, know that that information is up-to-date and compliant with current regulations, and have access to it no matter what their location’s connectivity is like. After all, when you’re in the basement of a hospital trying to get a critical piece of medical equipment up and running, the last thing you should have to worry about is how good your wireless connection is.

By working with a Knowledge Management company that specializes in taking the wealth of knowledge that exists within a corporation and transforming it into a single knowledge base that is mobile, current and easily searchable, organizations can bypass the exhausting and time-consuming task of creating a knowledge base from scratch.

Or, as our knowledge experts at AnswersAnywhere like to call it: Speed to knowledge!

2018: A Year in Review

A new year is upon us (believe it or not)! Now is the perfect time for reflection on our achievements and lessons learned. 2018 was an incredibly busy year for AnswersAnywhere as we continued our upwards momentum. Let’s take a look at some of the highlights from 2018 as we sail into the new year.

Were You at Field Service This Year? We Were!

2018 was a year of networking and travel for AnswersAnywhere, and we wouldn’t have it any other way! We were proud to sponsor three Field Service trade shows. First, we headed to sunny Palm Springs, CA in April for Field Service USA. In August, we jetted to the sandy beaches of Amelia Island, FL for Field Service Fall. Finally, we joined our AnswersAnywhere UK colleagues in Amsterdam to cap the year off at Field Service Europe.

Watch Bo Wandell, VP of Sales and Business Strategy demonstrate AnswersAnywhere at Field Service Fall ’18.

The Field Service events continue to be the premier place to learn about best practices and leading edge technology, while interacting with industry leaders and top tier vendors.

We’re not slowing down in the new year! Sign up to stay up to date on AnswersAnywhere news and events in 2019.

Taking Work to the Next Level at Knowledge18

Of course, the Field Service shows weren’t the only events we sponsored this year, as we attended Knowledge18 in Las Vegas, NV. AnswersAnywhere is a proud technology partner of ServiceNow, and Knowledge18 presented the perfect opportunity to network and reconnect with a community of ServiceNow customers, experts, and partners.

Learn More about our integration with ServiceNow Field Service Management!

Setting New Standards of Field Service Efficiency with ServiceMax

In May, we were extremely excited to announce the successful completion of certification testing of the app-to-app integration capabilities of AnswersAnywhere and the ServiceMax Field Service App. Through the new integration, users can seamlessly launch the AnswersAnywhere app from within the ServiceMax mobile app and pull up the relevant technical and parts knowledge, before passing the selected parts directly to the ServiceMax Field Service App.

This integration showcases the ongoing dedication of both AnswersAnywhere and ServiceMax to supporting service technicians in completing service visits faster, more accurately and more profitably.

Learn more about our partnership with ServiceMax and watch a video demonstration of our integration.

Most Read: How Mature is Your Field Service Organization?

Mobility continues to be a hot topic in field service, as our most popular blog of the year proves! More and more companies are making investing in mobile technology a priority for 2019 and beyond. However, it’s clear the industry has a way to go still. Market intelligence company, Aberdeen, recently published its Mobile Field Service Survey, which found that only 54% of field service organizations can be classified as “mature”.

Find out where your organization falls on this maturity scale!

3,000 Views and Counting!

At the end of November, we released our new AnswersAnywhere video. We’ve been thrilled at the great response the video has received, already receiving over 3,000 views on YouTube! The video runs just over one minute and provides insight into the process of transforming customers’ existing technical information into an interactive, optimized mobile knowledge base. If you haven’t already, watch now for a better understanding of how this powerful Knowledge-as-a-Service solution empowers your field service technicians with the knowledge they need.

Watch Video to Learn More

These are just a few of the highlights from an outstanding year. We can’t wait to see what 2019 has in store as we continue our commitment to knowledge management innovation and field service efficiency.

We’d love to talk to you about your organization’s knowledge management efforts! Contact us today for a no-obligation discussion.

When it Comes to Servicing Medical Devices, is There a “Silver Bullet”?

The demands placed on the medical device field service industry are growing. New challenges emerge as the market grows increasingly competitive, a generation of technicians is retiring, new regulations are ushered in, and medical equipment grows more complex. The FDA, medical facilities, medical staff and patients are all calling upon service organizations to do more.

The question is how can medical device service organizations achieve compliance, set themselves apart from the competition, and provide support for the new generation of technicians, all while ensuring they are achieving maximum efficiency in the field?

Knowledge Management as the One Stop Source for Service Excellence

Increasingly, field service organizations are turning to knowledge management technology as the answer to their woes. It’s easy to see why: field service organizations that leverage knowledge management tools outperform their peers in key metrics such as SLA compliance and first-time fix rates. For medical staff and patients, this means shorter equipment downtimes and avoiding long wait times or delayed treatments.

Minimizing fix times and increasing customer satisfaction and retention are not the only benefits from implementing knowledge management. As every medical equipment company knows, the strict regulations and legal requirements employed by the FDA and MHRA that organizations are required to meet. Knowledge management helps organizations meet these strict regulations by ensuring installation and servicing documentation are available at all locations worldwide, and out of date documents are immediately removed to prevent unintended use.

Knowledge Loss and an Aging Workforce

In addition, knowledge management can capture the years of experience and expertise that an aging field service technician has built up over their career. In fact, knowledge management is the ONLY solution that will ensure the new generation has access to the knowledge and experiences of their predecessors, making it the most effective training tool an organization can have in its arsenal.

So, is knowledge management the magic “silver bullet” for field service excellence. Yes and no. It does come closer than any other tool to being a cure-all for what ails field service organizations. However, knowledge management is not a one-size-fits-all solution and organizations must ensure that it is useful and accessible to the entire field service team.

Avoiding the Pitfalls of Knowledge Management

According to a report released by Worldwide Business Research (WBR), 42% of organizations said the ability to empower technicians with access to specialized information is among the top challenges they face. This means that field service technicians have trouble getting access to the information they need to do their job efficiently and safely.

True Mobility is Key

Any technicians will tell you that connectivity is unreliable or unavailable while on site, particularly in locations such as hospitals and medical facilities. Because of this, many mobile knowledge solutions fail because they do not operate if they lose connection. When investing in a knowledge management system, an essential feature is that it is also available offline to ensure that your techs can access the information they need at the point of service, whether or not they’re able to connect to the internet.

Update, Update, Update

Having to continuously update, optimize and remove outdated information is a herculean task. However, it’s also extremely important not only to a technician’s job, but also in order to maintain compliance and help ensure patient safety.  A knowledge management system must have the capability to be updated frequently so technicians are getting the most current and reliable information available when on site.

Accessible, Searchable and Easy to Use

Any field service company that has been around for a few years will have an extensive amount of disparate documents, part lists, exploded diagrams, databases and product images totalling hundreds (even thousands!) of pages. Many companies attempt to remedy this issue by gathering as much of the data as they can and making it available to technicians in the form of PDFs.

However, the technician still has to search through this information to find what they want, often resulting in wasted time on site or repeat fixes. Technicians must be able to quickly find the information they need. If they can’t, then they aren’t going to use the knowledge base and all the added benefits mentioned above go out the window.

Auditability

Audits are an essential part of the medical device industry. Companies need to know (and report) who has access to what and when, and their knowledge management system should be able to support them in this. For example, if there’s an important safety notice or update to a service manual, has it been read and accepted by the service tech? If so, is the organization able to provide evidence of this? By creating audit trails and collecting the records in a centralized location will keep everything easily accessible and transparent for review.

From Nice-to-Have to Necessity

As the medical device industry continues to evolve and customer expectations rise, knowledge management will be essential to tackling all workforce, competitive and regulatory challenges and delivering on customer and patient expectations. However, for it to truly be the field service “Silver Bullet”, organizations must ensure it is offline-capable, up-to-date and a useful tool that technicians will want to use.

Posted by / October 12, 2018 / Posted in Blog
Knowledge-is-power

The 8 Biggest Knowledge Management Mistakes Revealed

Knowledge is power. But poor access to knowledge hampers productivity and can prove costly. How’s your knowledge management looking right now?

If it’s not benefiting your business, you need to do it better. Perhaps you’re planning some improvements? Apparently, 61% of field service executives are*.

Check whether you’re making any of the biggest knowledge management mistakes and learn how to gain more power from your knowledge.

Mistake 1: Insufficient vision

You might have a clear idea what sort of system would help your business now, but what about the future? As your operations and team grow, can that system expand to cope?

Think about the software you’re using. Ensure that it’s future-proof and expandable as far forward as you can see.

Any knowledge management system should take a long-term approach, otherwise you’ll be back to square one when your business grows, wondering how to manage things now.

Mistake 2: Lack of top-level buy-in

For a knowledge management system to be fully effective, it’s imperative that there’s a knowledge sharing culture – right from the very top. Key stakeholders need to understand the sheer impact that developing an efficient system can have – in terms of customer service, greater productivity and ultimately, the bottom line.

Mistake 3: Departments not collaborating

Don’t be fooled that knowledge management is the task of one department only; IT or customer service perhaps. All aspects of the organization need to collaborate to make it work. And all departments must benefit from it.

Mistake 4: Excess focus on knowledge collection

Whilst collection and transformation are key aspects of developing any form of knowledge management system – there’s more to it than that.

Not all knowledge is useful knowledge and it’s important to have a validation system in place, to ensure you’re sharing the knowledge that will truly make a difference.

After collection comes application – if you need specialist support at this point, it’s out there for you.

Mistake 5: Ignoring the user

If it doesn’t work for the user, it’s useless. So, get them involved from the start. In fact, ensure a team approach to the development of your system – all interested parties should contribute.

If you’re a field service organization, ask the technicians out in the field what they need and how it should best work for them. Ask them to review and test developments.

If your system is up and running, ask them for feedback – constantly. They will tell you how the system must develop to be at its most effective.

Mistake 6: Not making it mobile

This point is of particular importance to field service organizations. A larger proportion of your users are rarely in the office. And yet they need access to knowledge quickly, wherever they are working.

They will need technical information, diagrams and parts information. Don’t leave them phoning the office to gain this – the loss in productivity, not to mention the job frustration will be huge.

Technology makes it easy to develop a knowledge management system that can be accessed from any mobile device – even offline when no internet connection is available.

Mistake 7: Lack of training and education

Only by using a knowledge management system to its full potential will you maximize the benefits to the business. And that means training.

Older employees might need more time to get to grips with such a change, especially if it’s a piece of new software. Younger team members are likely to be far more embracing.

Whatever the make-up of your team, they need to understand what’s in it for them. How will it help them do their job better? Only then will they want to use it.

Mistake 8: Not keeping it up to date

Old data is of limited help – and could actually prompt more errors. Procedures must be in place to keep your knowledge management system updated – regularly.

Should specialist software be running your system, this will be easier. However, a bank of information stored on a shared drive will quickly become a monster, and dependent on the speed of information change, a vintage one at that.

Know how your system will be updated before you even start to create it.

What will you do with this information?

In today’s fast-moving world, the management and sharing of up-to-date knowledge can seem daunting. That’s why specialist companies exist to guide you through the process from start to finish.

If your system already exists, fix any of the mistakes you’re currently making. If you’re looking to scope out a new system, use the points to shape your project. And harness outside expertise to help you create a knowledge management system that will keep you on the front foot and deliver the best possible productivity.

* According to the Field Service USA 2018 Spend Report, 61% of field service executives are planning to invest in knowledge management tools within the next 24 months.

Posted by / September 6, 2018 / Posted in Blog
Field-Service-Organization

How “Mature” is Your Field Service Organization

Market intelligence company, Aberdeen, recently published its Mobile Field Service Survey. With the increased affordability of such utilities, there’s some interesting findings to draw from – whatever size your business.

Stages of maturity

Aberdeen started by segmenting its sample of 141 field service organizations into three distinct groups:

  • Immature – those companies able to track technician location only (fairly easy, as they will all have a mobile phone!)
  • Moderately mature – those tracking location and performance.
  • Mature – those focusing on several areas such as: data cleansing, breaking down business silos, incorporating mobile data into systems of engagement.

Where’s your business on this scale of maturity? 54% of Aberdeen’s sample was classed as mature.

It’s clear to see the growing trend of investing in mobile connectivity to improve performance and customer service.

Indeed, Aberdeen states that: “The pen-and-paper world of traditional field service is gradually dying.”

“The bottom line is simple: if organizations want to continue to grow, they’ll need to take their technicians’ mobile devices and tie them into a more robust family of applications.”

Key challenges for progression

The survey highlights that whether you’re a mature or immature organization, you’re facing challenges.

Cost

By far the biggest issue for the least mature field service organizations is cost. 79% of immature respondents cited this challenge. Not surprising.

To move your connectivity from one of location to performance takes investment. Investment that will drive your business forward.

And it’s all down to prioritization, says Aberdeen: “Investment in mobility is an acknowledgment that growth is a priority for an organization. By getting hung up on costs, less mature organizations are exposing an unwillingness to make tactical investments to drive the business forward.”

This begs a pertinent question: Does your business view technology investment as a necessary evil, or a tool for growth?

Resistance to change

Another key challenge for immature firms is the lack of enthusiasm for technology development, often from management. 36% of immature organizations mentioned this challenge.

Unsurprisingly, this was not a notable concern for mature businesses, though they can be hampered by resistance from the front-line (24% of mature firms mentioned this).

Mature businesses will continue to develop

The picture is far from static. Having connected their field service technicians in ways to help with real-time knowledge management and performance, these leading operators have fresh goals in their sites:

1. Speed of service

88% of mature firms mentioned their desire to streamline their service speed further. Not only does this offer cost-savings, it also allows them to grow their business from the same resource base.

2. Service consistency / standardization

Also leading the priorities at 88%, more developed field service operators can see the benefits of striving for a tightly managed system.

3. Billing accuracy

Highlighting how mobile systems can now connect to other parts of the business such as billing systems and CRM. This move will leverage further benefits in terms of efficiencies and service.

Where will the money be spent?

It’s quite clear from the Aberdeen survey, that all sizes of organizations have three areas targeted for future expenditure:

  1. Upgrade mobile infrastructure

The biggest priority for mature companies, who are mindful of investing in legacy systems.

  1. Provide service technicians with work-related information in real-time

A constant investment priority for all sizes of field service operation.

  1. Establish systems and metrics to track service performance in real-time

Not surprisingly, this was the top focus for immature firms, looking to make their first investment into mobile performance management.

What should you do now?

Mobile field service and the technology required to operate it, has been a key focus for some time. This is set to continue – reaching new heights. The goal posts will keep moving and even mature organizations will continue to invest and further connect their operations.

Aberdeen group summarizes three critical areas to address, should you wish to move your field service business into a state of maturity. At Infomill, we wholeheartedly endorse this advice:

  • Rethink how your organization prioritizes cost. Upfront cost shouldn’t be an expense when it’s an investment in the first brick on a road to growth.
  • Your online environment is only as useful as the system it connects to.
  • Enrich your technicians by building beyond location. By doing so, you’re empowering them, whilst keeping them accountable.
Posted by / August 25, 2018 / Posted in Blog