2018: A Year in Review

A new year is upon us (believe it or not)! Now is the perfect time for reflection on our achievements and lessons learned. 2018 was an incredibly busy year for AnswersAnywhere as we continued our upwards momentum. Let’s take a look at some of the highlights from 2018 as we sail into the new year.

Were You at Field Service This Year? We Were!

2018 was a year of networking and travel for AnswersAnywhere, and we wouldn’t have it any other way! We were proud to sponsor three Field Service trade shows. First, we headed to sunny Palm Springs, CA in April for Field Service USA. In August, we jetted to the sandy beaches of Amelia Island, FL for Field Service Fall. Finally, we joined our AnswersAnywhere UK colleagues in Amsterdam to cap the year off at Field Service Europe.

Watch Bo Wandell, VP of Sales and Business Strategy demonstrate AnswersAnywhere at Field Service Fall ’18.

The Field Service events continue to be the premier place to learn about best practices and leading edge technology, while interacting with industry leaders and top tier vendors.

We’re not slowing down in the new year! Sign up to stay up to date on AnswersAnywhere news and events in 2019.

Taking Work to the Next Level at Knowledge18

Of course, the Field Service shows weren’t the only events we sponsored this year, as we attended Knowledge18 in Las Vegas, NV. AnswersAnywhere is a proud technology partner of ServiceNow, and Knowledge18 presented the perfect opportunity to network and reconnect with a community of ServiceNow customers, experts, and partners.

Learn More about our integration with ServiceNow Field Service Management!

Setting New Standards of Field Service Efficiency with ServiceMax

In May, we were extremely excited to announce the successful completion of certification testing of the app-to-app integration capabilities of AnswersAnywhere and the ServiceMax Field Service App. Through the new integration, users can seamlessly launch the AnswersAnywhere app from within the ServiceMax mobile app and pull up the relevant technical and parts knowledge, before passing the selected parts directly to the ServiceMax Field Service App.

This integration showcases the ongoing dedication of both AnswersAnywhere and ServiceMax to supporting service technicians in completing service visits faster, more accurately and more profitably.

Learn more about our partnership with ServiceMax and watch a video demonstration of our integration.

Most Read: How Mature is Your Field Service Organization?

Mobility continues to be a hot topic in field service, as our most popular blog of the year proves! More and more companies are making investing in mobile technology a priority for 2019 and beyond. However, it’s clear the industry has a way to go still. Market intelligence company, Aberdeen, recently published its Mobile Field Service Survey, which found that only 54% of field service organizations can be classified as “mature”.

Find out where your organization falls on this maturity scale!

3,000 Views and Counting!

At the end of November, we released our new AnswersAnywhere video. We’ve been thrilled at the great response the video has received, already receiving over 3,000 views on YouTube! The video runs just over one minute and provides insight into the process of transforming customers’ existing technical information into an interactive, optimized mobile knowledge base. If you haven’t already, watch now for a better understanding of how this powerful Knowledge-as-a-Service solution empowers your field service technicians with the knowledge they need.

Watch Video to Learn More

These are just a few of the highlights from an outstanding year. We can’t wait to see what 2019 has in store as we continue our commitment to knowledge management innovation and field service efficiency.

We’d love to talk to you about your organization’s knowledge management efforts! Contact us today for a no-obligation discussion.