2018: A Year in Review
A new year is upon us (believe it or not)! Now is the perfect time for reflection on our achievements...
Is Your Knowledge Management Lacking? Here’s How It Creates Unhappy Customers.
In a guest blog for Field Service Digital, Infomill's VP of Sales and Business Strategy Bo Wandell discusses how knowledge management (or...
When it Comes to Servicing Medical Devices, is There a “Silver Bullet”?
The demands placed on the medical device field service industry are growing. New challenges emerge as the market grows increasingly...
The 8 Biggest Knowledge Management Mistakes Revealed
Knowledge is power. But poor access to knowledge hampers productivity and can prove costly. How’s your knowledge management looking right...
How “Mature” is Your Field Service Organization
Market intelligence company, Aberdeen, recently published its Mobile Field Service Survey. With the increased affordability of such utilities, there’s some interesting...
The Silver Tsunami: Threat or Opportunity for Field Service?
The field service population is aging. You might feel that has little relevance to your business. But, what about when...
Common Knowledge Management Mistakes That Can Sink a Field Service Organization
“Good enough” is no longer good enough When talking to other attendees at the recent Field Service USA conference, I...
Medical Device Companies: Using Mobile Knowledge Management to Set Yourself Apart in a Crowded Market
According to the International Trade Administration (ITA), the U.S. is the largest medical device market in the world, with a...
Your Field Service Customers’ Biggest Complaints Uncovered
With the growing field service industry becoming increasingly competitive, there’s never a better time to understand what key gripes customers...