Over 50,000 Field Service Engineers Worldwide Rely on Their AnswersAnywhere Knowledge Base Every Day

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A Knowledge Base that Empowers Your Field Service Engineers

Every manufacturer of complex equipment has thousands of pages of valuable parts and service knowledge for the products they sell and service.  However, field service engineers rarely have convenient or mobile access to it when they need it most – onsite with a customer.

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With the AnswersAnywhere Android and Apple iOS mobile apps, BUNN’s field service technicians have the latest installation, servicing and parts knowledge in the palm of their hands. Armed with the right knowledge, the technician can get the equipment back in service and producing revenue faster.

– Tim Spencer, Senior VP and GM for Service Operations, BUNN-o-matic

A Knowledge Base That Sets New Standards for Field Service Efficiency

AnswersAnywhere Knowledge-as-a-Service is a unique combination of people, process and technology that helps field service organizations combine all this disparate data into a single source of truth. Imagine your service team having access to every piece of technical and parts information they need, right at their fingertips!

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A Knowledge Base That Changes the Game for Field Service Organizations

AnswersAnywhere guarantees success because we are the only knowledge management solution that provides the people, process and technology required to transform disparate source content into a mobilized knowledge base purpose-built to address the needs of service organizations. Our mantra is “Speed to Knowledge” and our goal is to publish a new customer’s initial knowledge base within 90 days of project launch.  After the initial knowledge base is published, our knowledge experts assume responsibility for optimizing and updating our customer’s knowledge throughout the life of the contract.