There’s a topic that keeps coming up at every field service event I attend…
There’s intense pressure to reduce costs and increase profitability in many service industries. And yet, equipment is becoming more complex and regulations keep changing. That’s why more businesses are looking for better parts catalogs.
Incorrect parts orders are one of the biggest challenges to increasing profits.
According to Aberdeen Group, one in four parts orders (25%) are wrong. The reason? Engineers cannot determine the right part from the information they have.
Imagine if you could eliminate incorrect orders…
Your service costs would reduce. You’d deliver a faster fix. Your customers would be happier.
Most importantly, your business would be more profitable.
That’s why everyone’s talking about parts catalogs.
Many companies struggle with disparate data. Important technical information is often locked up in corporate silos and scattered across several different departments. It’s not unusual for parts lists, exploded diagrams, parts images and price lists for equipment to all resided in separate departments within a single organization.
Even if a company provides parts information for their engineers, there is no guarantee that it will make them more efficient or accurate. Often, engineers struggle to access any information at all because of connectivity issues onsite.
A limited system hinders performance and extends the time it takes to find the answer and information is often missing.
It’s not ideal. It wastes engineers’ time and your money.
So, what does the perfect parts catalog look like?
Four key elements will make a huge difference to your results:
Whilst onsite, your engineers might have online access to information via a mobile device. But what if there’s no signal? In this situation, your KPIs will suffer. Offline access is a game-changer.
Your business will have thousands of pages of parts information: technical documents, parts lists, exploded diagrams, and more. It’s one thing to collate it on a shared drive, it’s another to make it work for you. The perfect catalog needs to give answers – fast. Parts lists must display next to diagrams. Hyperlinks must link to other relevant information. Only then will you accelerate your service.
Integration with field service management
Switching between screens is slow and frustrating. Integrated systems are a reality today, with impressive efficiencies. They reduce errors, they speed operations, they enhance service.
And they increase your profits.
Is that part available or out of stock? Has it been recalled? Is it obsolete and, if so, what is the alternative part that’s taken its place? These are all possibilities in a parts ordering scenario.
Data can become outdated as soon as it’s published. It’s a huge challenge for many. Your engineers will stop using your parts catalog if they cannot rely on its accuracy.
The perfect catalog provides up to date answers every time.
Incorrect parts ordering can be overcome. Implementing a solution that offers online/offline, integrated parts catalogs is the ultimate solution to ensuring accurate parts ordering every time. It might not be a quick fix, but it is an important investment in the future of your business.