Jonathan Ralphs, CEO and Founder of Infomill, the creators behind AnswersAnywhere, will be speaking at Field Service USA in Palm Springs, CA.
Jonathan will join industry leaders from Johnson Controls and Tokyo Electron on the panel “Exploring the Latest Tools and Best Processes for Effective Knowledge Management“. The panel will examine the latest technologies to support the gathering and maintaining of knowledge and discuss:
- What most often goes wrong and how can these pitfalls be avoided?
- How can next generation tech like augmented reality and artificial intelligence aid in knowledge management?
- How can organizations ensure they have the right mobile tools to have this information at their techs’ fingertips?
3:25pm on Wednesday, April 24th | “Exploring the Latest Tools and Best Processes for Effective Knowledge Management” | Field Service USA 2019 | Palm Springs, CA
About Jonathan Ralphs: Jonathan Ralphs is founder and CEO of Infomill, the company behind AnswersAnywhere Knowledge-as-a-Service. He has worked in the field of information technology reinforcing aftermarket support systems for over 30 years. Transitioning from his initial background in systems design to strategic planning has given Jonathan a rounded view of business needs to drive efficiency, productivity and growth. He has been fortunate to work with ground-breaking companies in the US, Europe and Asia in a range of markets including aerospace, HVAC, power, automotive, defense, mass transit, materials handling, shipping and others. Jonathan’s skills have been utilized in client consulting studies and steering the growth of AnswersAnywhere, which is now recognized as one of the world’s leading knowledge enablement solutions in the Field Service Management (FSM) sector.
About AnswersAnywhere: AnswersAnywhere is a Knowledge-as-a-Service created by Infomill, Inc. It delivers installation and servicing knowledge to field service technicians when and where they need it by unlocking corporate silos and providing field service technicians with a “Single Source of Truth” containing up-to-date mobilized knowledge. Putting an AnswersAnywhere into the hands (literally) of a technician increases first-time fix rates and appointments per day while decreasing average time spent onsite and incorrect part orders. Over 50,000 field technicians worldwide depend on AnswersAnywhere mobilized product knowledge bases.