Infomill Celebrates 20 Years in Style

This year, Infomill is proud to announce the 20th anniversary of the company’s founding. And what better way to celebrate this exciting milestone than by thanking employees for their tireless effort and dedication to excellence? Employees were treated to a fun-filled day of clay pigeon shooting, archery, hovercrafting and a falconry exhibit at Yeaveley Estate in Ashbourne.


Most people found piloting the hovercraft particularly challenging. Getting a good score meant control and weight distribution and less gung-ho full throttle action. High score of the day went to Jonny, Infomill’s VP Data Services, whose cautious approach paid off with the least number of faults on the tricky obstacle course.

Neil, who joined Infomill as a software engineer in 1998, found a natural flair for shooting, bagging the highest score of the day despite having never used a shotgun before. He put the more experienced shooters to shame, dropping only 3 marks out of a possible 24.

Lunch was nothing short of a feast, with Yeaveley’s kitchen serving up lamb, salmon, and chicken fresh off the barbecue. Employees grabbed a cold beer or a cup of tea and relaxed out on the lawn in the rare British sun.

The day ended with a 2 hour interactive falconry display which most agreed was the highlight of the event. Most falconry displays stop at just having birds sit on a gloved hand, but this exhibit went one further with the team being encouraged to have birds fly to them.

The day out was a fantastic way to give back to employees, while also proving Infomill isn’t all work, work, work!


Announcing the Launch of Infomill Seattle Office

Celebrating 20 Years with Launch of Infomill Seattle Office

Infomill has come a long way from its humble beginnings in Derby, UK. So it seems especially fitting that on its 20th anniversary the company would announce the expansion of US operations with the opening of a new Infomill Seattle office in Washington. The office is located in the historical Pioneer district in the heart of the city, and will focus on providing innovative aftermarket support tools to field service technicians both in the US and globally.

All set for Stateside growth

With a pedigree of successful aftermarket information projects in Europe and Asia in HVAC, aerospace, mass transit, materials handling and other knowledge-critical sectors, this expansion will help Infomill further its brand stateside. Considered one of the leading tech cities in North America, Seattle seemed like the natural fit for the new location.

Focus on AnswersAnywhere for aftermarket service efficiencies

The US operation and the Infomill Seattle office will focus on the company’s solution AnswersAnywhere, the groundbreaking technology behind award-winning PartsArena Pro. AnswersAnywhere converts technical data, equipment diagrams and parts lists into an Intelligent Service Assistant that accelerates fault diagnosis, streamlines parts ordering and increases first time fix rates for aftermarket organizations.

VP of Marketing Lauren Slater will be heading up the Infomill Seattle office. Of the launch, she says: “This is an incredibly exciting time for Infomill. We have been gaining a lot of momentum in the states in the last few years and this move gives us the opportunity to provide even better support for our North American partners and clients”.

Jonathan Ralphs, CEO of Infomill added: “Infomill is experiencing an upsurge in enquiries as our technology and processes dovetail neatly into the efficiency gains that leading service organizations are demanding.  We are determined to help maximize these gains for customers by actively cooperating with partners in the US and look forward to further expansion in this exciting market.”


Infomill’s AnswersAnywhere Passes Certification Testing for App to App Integration with ServiceMax from GE Digital

Infomill, a leading global provider of field service knowledge management, today announced it has successfully completed certification testing of their AnswersAnywhere application for the app-to-app integration capabilities of the ServiceMax Field Service App.

In use by over 50,000 technicians globally, AnswersAnywhere is a Knowledge-as-a-Service solution that combines people, process and technology to convert, deliver and continuously optimize the knowledge required for field service organizations to increase customer satisfaction, shorten field visits, drive efficiency, ensure accuracy and increase profitability. Types of knowledge that Infomill knowledge experts convert include hard copy and PDF documents, service manuals, schematic drawings, exploded diagrams, part lists, product descriptions and alerts, database output, images and videos.

Predix ServiceMax is a comprehensive, cloud-based, and mobile field service solution that manages the entire service delivery process. By integrating AnswersAnywhere, field service technicians are provided with the critical knowledge that they often need when onsite with a customer. For the first time, technicians have online and offline access to the decision-making information they need without having to leave the ServiceMax app on their mobile device.

Through the new integration, users can seamlessly launch the AnswersAnywhere app from within the ServiceMax mobile app and pull up the relevant technical and parts knowledge, such as service manuals, exploded diagrams, and parts catalogs. They can then pass the selected parts directly to the ServiceMax Field Service App. The picklist of required parts is then seen as updates to the Work Detail Line items of the Work Order.

Bo Wandell, VP of Sales and Business Strategy at Infomill, says “AnswersAnywhere adds significant value to the ServiceMax mobile app because it takes all the disparate data sources that field service organizations have and transforms them into a curated, interactive, mobile knowledge base. By providing service technicians with mobile access to maintenance, installation and troubleshooting knowledge they need while in the field means they can complete service visits faster, more accurately and more profitably.”

Learn more about how our partnership with ServiceMax is empowering field service technicians.


White Paper: Knowledge Equals Field Service Profits

Knowledge Equals Field Service Profits. Now Prove It!

Knowledge management is one of the hottest topics among field service executives. Like never before, field service organizations are being recognized as a source of valuable recurring monthly revenues and profits. At the same time, field service managers are being buffeted by the winds of change that are driving renewed interest in knowledge management strategies.

In this white paper, Infomill’s VP of Sales and Business Strategy will provide some insights into how to launch a knowledge management initiative and build a financial case for investing in a knowledge management solution.



The Single Source of Truth: AnswersAnywhere Delivers Compliance Knowledge When Medical Device Technicians Need It

Servicing medical devices in the field is unlike any other form of field service. Human lives and wellness depend on medical equipment uptime. A malfunction or unscheduled downtime can lead to treatment delays, penalties to the service organization, or even harm to a patient. Med-Tech field service teams are under pressure to not only staff highly certified engineers, but also ensure that the engineers are provided the knowledge needed to keep complex machinery up and running, all while adhering to government strict regulations.

Learn how putting AnswersAnywhere into the hands of a field service technician can ensure compliance, increase first-time fix rates, decrease time spent on site and eliminate incorrect part orders.



Continuous Data Optimization Helps International Service Company Rise Above Competition

Knowledge Base Tools Benefit an International Service Company

An international service company with 7,000 engineers and nearly 1,000 electrical service engineers needs to ensure that the latest technical information is at hand for the appliances they service.

The company needs to help their engineers quickly identify replacement parts when on service visits. They also need access to technical information, such as pressure settings and fault finding as well as detailed servicing and disassembly instructions. This is a mammoth task because of the vast array of appliances that they encounter. As a result, the company equip their service teams with mobile devices.

Mobile Field Service Software Integration

As the leading technical content specialist, Infomill provides this company with parts and servicing information that is then distributed via mobile data connection to each engineer. In addition, Infomill also ensures that the most current data is available at the point of need by continuously optimizing the data sent to the technicians.

Appliance information is constantly changing. Add to that the number of new models being released by manufacturers each year means that having accurate, up-to-date information is vital for the engineers to carry out their jobs quickly and safely. Currently, data on 55,000 different appliances is maintained by the Infomill data team, with new models being added on a daily basis.

Continuous Data Optimization is Crucial

With Infomill’s advanced technology solution, data changes are distributed in highly optimised daily deltas. This ensures that data traffic on the mobile network is kept to a minimum. Having daily delivery of data means that safety critical changes can be distributed to the engineers when it is needed.

“As with all service organizations, the driving factor is efficient service,” says Infomill CEO Jonathan Ralphs. “They need to ensure first-time fixes. If a service company are to do that, then they need the right information in the hands of their engineers. Infomill not only supplies them with this information, we ensure that it is continuously optimized through daily updates.”

Keeping customers happy is paramount for any service company in an increasingly competitive market. Thanks to Infomill’s services, they have been able to set themselves apart from the competition.

Learn more about Infomill’s knowledge management solutions.